Field CoordinatorBronx, NY, USA ● Brooklyn, NY, USA ● Manhattan, New York, NY, USA ● Queens, NY, USA ● Staten Island, NY, USA Req #11993 Monday, October 7, 2024Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.JOB SUMMARY: The Field Coordinator is an essential team member of Centers Plan for Healthy Living’s Care Management department and assists with the care of all members enrolled in CPHL’s managed care plans. The Field Coordinator schedules and completes in-person visits as part of routine follow-up and collaborates with Care Management to ensure the member’s care needs are met. PRIMARY RESPONSIBILITIES:
Schedule in-person visit appointments
Perform routine in-person visits at the member’s residence (home, nursing facility, adult care facility, etc.)
Review and complete in-person visit documentation with the member and/or their caregiver(s)
Maintain up-to-date and accurate documentation for assigned cases
Follow care coordination documentation guidelines, which includes, but are not limited to: documentation of problems, interventions and outcomes
Reach weekly caseload requirement and provide daily report of completed visits
Collaborate with Care Management to coordinate resources and services for members, including working with the member and caregiver(s) to ensure safety in the community, providing education, and obtaining relevant information to coordinate care
Participate in team meetings and on-going educational activities as required
Ensure that all job responsibilities are carried out in compliance with CPHL policies, NY State, CMS, and Federal regulations
Other assigned duties
Education and Experience:
Education
Required: High School Diploma
Type of Experience
Required:
Experience with customer service
Strong written and verbal communication skills
Organizational skills including attention to detail and multi-tasking skills
Preferred:
Experience working in managed care environment
Experience working with geriatric population
Bilingual
Specific Technical Skills
Preferred:
Computer proficiency in Microsoft Office applications, Excel
Certifications/Licensure:
Required:
None
Physical Requirements :
This position requires traveling to the member’s residence; must be able to travel between boroughs and have access to a vehicle or transportation
Must be able to operate a computer and telephone
Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.Other details
Pay Type Hourly
Min Hiring Rate $20.51
Max Hiring Rate $24.10
Travel Required Yes
Travel % 100
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Bronx, NY, USA
Brooklyn, NY, USA
Manhattan, New York, NY, USA
Queens, NY, USA
Staten Island, NY, USA
