Title: Senior Service DesignerJob Location: One M&T Plaza, Buffalo NY 14203DESCRIPTION:Design software services at scale across the UX design team; visualize software architecture through diagrams and representations that illustrate product experiences and product lifespan; perform Interaction Design, Service Design, and Information Mapping of backend development processes using Agile; design and implement user experience strategies; evaluate strategies and policies to ensure business requirements are being met; provide change management and transformation support by advising and conducting efforts that provide direction for business units; design technical programs using Figma and Miro, touchpoints, touchpoint inventory, services, products, service blueprint, journey, end to end, and back and front stage. Position eligible for 100% remote work.QUALIFICATIONS:Minimum requirements: Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, or a related technical field, and four (4) years of experience performing Interaction Design using Agile; Information Mapping using Agile; and designing technical products.Salary: $117,748.23 - $127,748.23 per year.LocationBuffalo, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
