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ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.Overview & ResponsibilitiesWe at ViacomCBS are looking for an Applications Support Specialist, Media Supply Chain Platforms! This role will be responsible for providing application support, or Level 2, for specific operations throughout the media content supply chain, with a focus on Order Tracking and Management. This includes handling the issue-resolution process for problems under mentorship, supervision, and well-defined work direction and in addition, this person is a key member in the evolution of these products to meet ever-changing business demands! The content supply chain supports many brands across ViacomCBS, including Viacom Media Networks, Viacom International Media Networks, and Paramount Pictures.If chosen, you will help monitor the application operations life cycle and workflows within the MSC Platform applying industry standard Agile methodologies, such as Scrum. You will work closely with the business, end-users, and Level 3 engineers, as needed, to ensure applications and processes function efficiently to meet business needs.ResponsibilitiesAssist in preparing supporting documentation, run books, and application user guides.
Provide daily operational support for application systems and processes.
Implements patches and fixes for application systems and processes.
Raises issues to the right party where required.
Modifies and builds job controls, custom scripts, and custom monitor utilities.
Ensures system efficiencies.
Learns standard methodologies for systems and workflows.
Acquire and document system configuration knowledge.
Basic QualificationsMinimum 2 years of experience with application operations and/or development experience.
Familiarity of the content supply chain for all distribution platforms (linear television, VOD, SVOD, DTO, sites, apps etc.).
Knowledge of relational databases (MS Access, SQL Server, MySQL, and PostgreSQL.
Familiarity of Salesforce or similar platforms (for integrations).
Additional QualificationsBasic knowledge of content management systems and distribution workflows.
Proficient interpersonal and customer service skills
Superb communication skills in working with technical and non-technical people, and the ability to nurture collaborative relationships among the global organization.
Desire and ability to develop professionally, both by learning from and sharing knowledge with co-workers.
Experience with MS Office suite.
Development languages such as .NET, Java or Python for review and debugging.
Understating RESTful and SOAP.
BPM concepts (Camunda platform a plus).
Performance and monitoring platforms (i.e., New Relic and Sumo Logic).
Data exchange formats and translation (i.e., JSON, XML, XSD, XPATH and XSLT).
Messaging bus technologies (i.e., RabbitMQ, AMQP).
Source code repositories (i.e., SVN, TFS, Bitbucket (stash) and GitHub).
Familiarity of ServiceNow, Jira, and Confluence platforms.
Degree in Computer Science or related field.
#LI-ITViacomCBS is an equal opportunity employer (EOE) including disability/vet.At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create, to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.
