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Job Number: 1949240BREmployment Type: Regular Full-TimeJob Category: SalesShift: DaytimeRegion: 500 : SalesAddress Line 1: 6 West 48th StreetCity: New YorkState: New YorkZip Code: 10036Position SummaryThe Sales Customer Service Specialist (SCSS) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the district. The SCSS works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.General Duties and Responsibilities(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)Use a consultative selling approach in-center and with cross market, key and portfolio accountsProject hunt for new businessIdentify and grow new and existing customer accounts using resources availableResponsible for customer retention/recovery activitiesManage bid follow up and consult on complex orders Implement local marketing programs for districtParticipate in sales blitzesMaintain and regularly update customer data base and other systems and reports as requiredAll other duties as needed or requiredMinimum Qualifications and RequirementsHigh School Diploma or equivalent education2+ years of specialized experience in selling or customer supportPresents personal professional imageReliable transportation to the local market to meet with customers, vendors and/or perform other business necessitiesProven organizational and planning skillsProven skills and aptitude to excel in a customer-focused and results -driven environmentAdvanced level of reading, writing and mathematical abilityProficient in Microsoft Office tools, including Word, PowerPoint, Outlook and ExcelFor new hires, must meet all FedEx Office employment qualification in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookEssential FunctionsAbility to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management (QDM)(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)Suggests areas for improvement in internal processes along with possible solutionsWorks with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApplies Quality concepts presented at training during daily activitiesSupports FedEx Office Quality initiativesEEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.
