Job DescriptionONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST OF ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST – EXAM NO. 1120 ARE ELIGIBLE TO APPLY.The Center for Health Equity & Community Wellness (CHECW) uses a racial and social justice approach to eliminate health inequities for those who are most marginalized in New York City and to reduce overall premature mortality from the leading causes of preventable death with the vision that every New Yorker will live in a thriving neighborhood with equitable access to resources that help support healthy individuals and communities. This division unifies and strengthens the Department’s lines of work directed at eliminating racial inequities for preventable health conditions, which are rooted in historical and contemporary injustices and discrimination, including racism. The Bureau of Equitable Health Systems (BEHS) is the healthcare systems bureau of DOHMH situated within CHECW and supporting the strategic plan and vision of the Chief Medical Officer. Our mission is to apply policy, evidence, and practical expertise to improve equity in health care delivery at the individual, organizational, financing, and systems levels. We aim to operationalize the Board of Health’s resolution of Racism as a Public Health Crisis by addressing structural racism and intersectional inequities embedded within the healthcare delivery system. The mortality experienced due to COVID-19 made visible the inequities that many New Yorkers experience in accessing the healthcare system; as well as the marginalization of essential health workers. As we move forward towards an equitable COVID-19 recovery, we need to develop innovative solutions to improve the performance, equity, and efficiency of the healthcare delivery system.Duties will include but not limited to:
Participate in outreach activities planned internally at the health center site and externally at community-based organizations to address health insurance disparities within the community. OHIS partners with DOHMH Article 28 clinics, Early Intervention Program and other DOHMH programs; community and faith-based organizations; the NYC Mayor's Office of Immigrant Affairs (MOIA), NYC Department for the Aging (DFTA), NYC Human Resources Administration (HRA) and the GetCoveredNYC Public Engagement Unit (PEU).
Develop and maintain community-based partnerships and resources to expand outreach activities.
Administer the processing of incoming phone calls and the receipt of referrals received from community residents, community-based partners, internal/external agency programs and special projects for the OHIS program (e.g., Public Engagement Unit, Consumer Contact Center, Early Intervention Program, Neighborhood Health Corps., Asylum Seekers).
Administer the program’s health insurance enrollment activities and assist clients in applying for other government sponsored programs such as SNAP benefits; SSI or Medicaid, Medicare, and the Medicare Savings Program (MSP) for the aged 65 or older, certified blind and/or disabled.
Record, case manage and track all applications until eligibility/coverage is determined by the NYS of Health Marketplace and/or HRA.
Qualifications
A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
