Description Robert Half is working with a dynamic company based in New York, seeking a Customer Liaison Specialist. This role involves providing exceptional customer service, processing orders, and liaising with various internal teams.Responsibilities: Manage high volumes of customer phone calls and provide quality service. Collaborate with the sales team to support clients, provide product information, and resolve issues. Maintain an extensive understanding of the brand and its products. Process payments and provide account information to customers and sales representatives. Track shipments using carrier websites and assist with other miscellaneous projects. Contribute to a team environment and work efficiently alongside teammates. Use Microsoft Office Suites to perform various tasks and maintain records. Utilize problem-solving skills to troubleshoot system issues. Handle invoicing, billing, and adjustments as necessary. Track and process returns and exchanges as required. Demonstrate the ability to learn new tasks quickly and thoroughly. Maintain attention to detail in all tasks.If this person is you, please submit a word document version of your resume to victoria.iacovielloRequirements Minimum of 1 year of experience in a similar role Proven proficiency in Microsoft Office Suites Demonstrable experience in providing exceptional customer service Familiarity with Call Center Customer Service operations is a huge plus Strong data entry skills Excellent communication and interpersonal skills Ability to work in a fast-paced, customer-focused environment High school diploma or equivalent education levelRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
