Description Overview: We are seeking a dedicated and experienced Help Desk Analyst to join our team on a temporary basis. This onsite role requires a professional with over 3 years of experience in IT Service Desk or user support. The ideal candidate will have a robust understanding of both PC and MAC OS, server platforms, and basic networking protocols. Exceptional oral and written communication skills are a must.Key Responsibilities:
Technical Assistance: Provide support for incoming queries and issues related to computer systems, software, and hardware.
Diagnostic and Problem Resolution: Respond to queries either in person or over the phone, run diagnostic programs, isolate problems, and determine and implement solutions.
Training and Documentation: Write training manuals and train computer users to ensure efficient use of technology.
System Maintenance: Maintain the daily performance of computer systems and perform regular clean-ups.
Customer Support: Respond to email messages from customers seeking help, ask questions to determine the nature of the problem, and walk customers through problem-solving processes.
Installation and Repairs: Install, modify, and repair computer hardware and software. Install computer peripherals for users.
Networking: Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Follow-Up and Feedback: Follow up with customers to ensure issues have been resolved and gather feedback about computer usage.
Reporting: Run reports to identify recurring malfunctions and suggest improvements.
Requirements
Required Skills and Experience:
IT Service Desk/User Support: 3+ years of experience in a related field.
Operating Systems: Proficiency with PC/MAC OS and server platforms.
Applications: Experience with Active Directory, SCCM, Casper, and Windows/MAC desktop applications.
Hardware: Experience with desktop computer hardware, printers, and peripherals.
Mobile Devices: Proficiency in supporting mobile devices, including Windows, iOS, and Android.
Networking: Understanding of basic networking protocols.
Communication: Exceptional oral and written communication skills.
Education:
A degree in Information Technology, Computer Science, or a related field is preferred but not mandatory if accompanied by relevant experience.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
