Description We are offering a contract opportunity for a Help Desk Analyst III in the asset management industry, located in New York, New York. The Help Desk Analyst III will be responsible for providing high-level technical support in a high-volume, regulated enterprise environment. The role will involve using ticketing systems, active directory, and various software tools to support end-users, advocating user enabling technologies, and operating within an ITIL framework.Responsibilities: Use ServiceNow or similar ticketing systems to manage and resolve user issues efficiently Operate within an ITIL framework to ensure standardized procedures are followed Provide support in a high-volume, regulated enterprise environment, ideally within finance Advocate and create user enabling technologies to enhance user experience and productivity Exhibit technical depth in supporting Windows 10 and common software tools, including productivity and security software for an enterprise environment Utilize Active Directory for managing user accounts and access controls Provide remote support using BeyondTrust (Bomgar) remote access appliance or similar tools Understand and implement asset management principles and software use Support the O365 suite to ensure seamless collaboration and productivity among users Use System Center Configuration Manager to streamline IT operations Provide support for IOS/Android devices Possess basic knowledge in one or more of the following: PowerShell Scripting, ServiceNow development, Statistical Analysis, Process design. Requirements Proficiency in Citrix Technologies required Must have a solid understanding of Microsoft products and operating systems Experience with Active Directory is necessary Strong knowledge of Computer Hardware is required Must have experience in Deskside Support Familiarity with Desktop Hardware is necessary Proficiency in ServiceNow ITSM required Must have experience with Microsoft Windows 10 Understanding of Microsoft SCCM is required Must demonstrate excellent problem-solving skills Excellent communication skills, both verbal and written, are necessary Must have the ability to work in a fast-paced environment Strong organizational skills with the ability to manage multiple tasks simultaneously Must demonstrate a strong customer service orientation Ability to work both independently and as part of a team is necessary Must be willing to continuously update skills as technology evolves Bachelor's degree in a relevant field or equivalent work experience is required. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
