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OverviewHow you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of theMagnetAward for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Call Center Representative Full Time 9:00am - 5:00pm HSSConnect provides referrals to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions. Referrals are provided over the phone and via email. HSSConnect representatives strive to provide the highest level of customer service; prompt and accurate referrals to patients, and treat all inquiring patients with care and compassion when providing physician referral information. HSSConnect Representatives report to the Supervisor of HSSConnect. Job responsibilities include:
Triage, counsel and refer patients to HSS physicians utilizing an automated referral system
Maintain knowledge of all HSS physicians in each service line and offsite location
Connect patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences
Responsible for email queue volume, which is received via HSS referral website for physician referral request
Maintain knowledge of insurances and revenue cycle
Send patients literature upon request
Exhibit strong communication and customer service skills
Ability to work with a variety of software programs specific to healthcare
Professional demeanor, business attire required
Maintain knowledge of practice scheduling parameters
Strong computer skills required
Willingness to stay abreast of HSS research and marketing programs
Competency to learn medical terminology
Enthusiastic about working with a collaborative in-person contact center team
Ability to work in a fast paced environment with high volume of calls
QualificationsPosition requirements:
Customer Service experience a plus
Ability to maintain a positive attitude in a fast paced environment
Capacity to multitask and prioritize in the ever changing environment of healthcare
Ability to work collaboratively with others
Respect for information confidentiality
Ability to show initiative, good judgment and resourcefulness
Ability to work in person(this is not a remote position)
One year of relative experience required
Education Requirements:
College degree, or equivalent experience
Other Requirements#-HybridPay Range - MinimumUSD $30.21/Hr.Pay Range - MaximumUSD $32.48/Hr.Posted Date9 hours ago(2/6/2024 4:06 PM)Job ID2024-18938LocationUS-NY-New YorkCategoryProfessional - All OpeningsEmp StatusRegular Full-TimeHours per Week35ShiftDays
