Description We are seeking a Poll Pad Technician to join our team based in New York. This role is central to our operations, requiring the successful candidate to handle customer inquiries, maintain accurate customer records, and take appropriate action on customer accounts. This position offers a short term contract employment opportunity.Responsibilities: Diagnosing and resolving technical issues with iPads Interfacing with customers to understand their needs and resolve any issues Maintaining detailed records of customer interactions and transactions Utilizing Cloud Technologies and CRM databases to manage customer accounts and track customer satisfaction Providing excellent customer service to ensure customer success and satisfaction Managing and resolving difficult customer situations Utilizing Microsoft Excel to maintain and organize customer data Processing customer credit applications accurately and efficiently Monitoring customer accounts and taking appropriate action Collaborating with team members to improve customer service processes and procedures Requirements Proficiency in Cloud Technologies Experience in CRM (Customer Relationship Management) Knowledge of Database handling Familiarity with EO/IR systems Proficiency in Microsoft Excel Experience with the 'About Time' software Ability to manage Customer Accounts effectively Proven track record in achieving Customer Satisfaction Excellent Customer Service skills Experience in Customer Success management Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
