Technology Training CoordinatorApplication Deadline: 28 November 2024Department: Branch Services & ProgramsEmployment Type: Full TimeLocation: Stavros Niarchos Foundation LibraryReporting To: TJ WoodsCompensation: $55,000 - $60,000 / yearDescriptionOverviewThe New York Public Library is looking for a talented Program Coordinator to join our expanding technology training team and help New Yorkers improve their digital literacy. Reporting to the Associate Director, the Manager will work cross-functionally to support the design and implementation of new educational offerings, provide complex data analysis, assist with funding reports (grant, donor, project), and manage various projects. This position is for someone interested in community development through education.The NYPL offers technology classes, both online and in-person at more than 80 libraries across the Bronx, Manhattan, and Staten Island. Topics include MS Office, Internet basics, coding languages, graphic design, 3D printing, audio production, video production, podcasting, and more.We are looking for someone we can count on to:Own :
Project management, including developing processes for prioritization and enhancements to meet needs and strategic goals
Teach :
Best practices related to program evaluation and data analysis
Learn:
New and emerging technologies to be incorporated into the department initiatives and the classroom/computer lab setting
Improve :
Workflows for peak efficiency
Some expectations for this role are that within:1 month , this person will:
Onboard, visit branches, interact with stakeholders including Library Managers, create goals with their manager
3 months , this person will:
Manage grant-based projects and liaise with internal and external stakeholders/partners
6 months and beyond , this person will:
Identify and provide solutions for gaps in service, and support NYPL initiatives
ResponsibilitiesAs a Program Coordinator, you will
Provide support for the department by maintaining and analyzing data on program metrics including survey data, assessing impact, and compiling reports
Conduct and facilitate departmental risk assessments
Assist the Associate Director with the implementation of innovative tools for efficient project management
Manage correspondence with patrons
Initiate outreach with potential partners and/or organizations to create new opportunities while maintaining existing relationships
Support departmental events, outreach, and promotional activities
Growth mindset when receiving and incorporating feedback from leaders and peers
Required Education, Experience & SkillsRequired Education & Certifications
Bachelor’s degree
Required Experience
A minimum of 2 years of relevant work experience; or an equivalent combination of education and experience
Prior experience teaching/instructing/training adults in technology
Experience with project and/or program management
Strong aptitude for learning new and emerging technologies quickly
Required Skills
Ability to shift gears in a fast-paced environment
Ability to work well both independently and collaboratively across many different Library departments
Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds; commitment to diversity and inclusion
Familiarity with communities being served, with knowledge and understanding of local needs and resources
Demonstrated knowledge of technology and technology trends
Outstanding interpersonal and written skills, including listening and communicating authentically and effectively with stakeholders at all levels, including branch staff and external partners
Ability to coordinate work with many different external constituencies
Managerial/Supervisory Responsibilities
N/A
MoreCore ValuesAll team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Branch, computer lab
Physical Duties
Light lifting required
May require travel within NYC
Pre-Placement Physical Required?NoUnion/Non UnionNon-UnionFLSA StatusNon-ExemptSchedule
35 hours per week; 10:00 am to 6:00 pm; occasional evenings and weekend shifts required
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.The New York Public Library Salary StatementAt the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.Union Salaries are determined by collective bargaining agreement(s).
