Job description
The Restaurant Manager assists in direction, coordination, planning, organizing, training, and leadership of the restaurant and its staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. Additional responsibilities include all beverage administrative activity, including organization and promotion of beverage offerings, education and inventory updating.
KEY ACCOUNTABILITIES:
Operations:
· Assist General Manager in creating a positive, respectful work environment.
Assist General Manager in delegating management level tasks and responsibilities to the restaurant managers.
· Ensure restaurant managers are properly trained, and expected performance levels are maintained on a daily basis.
· Ensure that all restaurant policies, procedures, standards, guidelines, and training programs are followed and completed on a timely basis
· Ensure that all food and beverage products are consistently prepared and served according to LDV Hospitality's recipes, portioning, cooking and serving standards
· Control inventories of Beverage, equipment, small ware, and report shortages as necessary
· Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
· Perform POS functions including comps, voids and transfers, back of house menu and employee administration
· Promote and practice safe work habits through staff trainings and education
· Identify and resolve potential safety hazard throughout the operation
· Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
· Actively build and maintain the reputation of LDV Hospitality in the community, including monitoring Yelp! and other online reviews and taking necessary recovery and recognition steps with guests and team members.
· Maintain knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
· Perform all other related and compatible duties as assigned by the General Manager or Managing Partners
Staff Management:
· Achieve Company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment .
· Manage Front of House staff in their daily responsibilities, providing clear, effective direction
· Ensure no members of staff are permitted to work if they are not suitably dressed or groomed
· Establish regular communication with Front and Back of House team, including pre-shifts, meetings, trainings, etc.
· Ensure all new hires are thoroughly trained on the expectations of LDV service standards, kitchen protocols, recipes, product quality and overall product presentation
· Ensure a healthy, safe, clean and pleasant environment for team members, implementing FOH and BOH cleaning, sanitation, and food & beverage handling procedures
· Ensure every new team member is properly onboarded
Administrative:
· Perform various financial activities, such as cash handling, deposit preparation, etc.
· Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
· Compile and balance cash receipts at the end of the day
· Prepare all required paperwork in an organized and timely manner
· Ensure accidents are documented following proper procedure, conduct initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
· Investigate and resolve all employee complaints with the HR team
QUALIFICATIONS:
· 2+ years of related work experience
· Positive leadership characteristics, which inspire team members to meet and exceed standards
· Polished personal presentation; grooming meets LDV Hospitality standards, as outlined by Employee Handbook
· A can-do attitude and is willing to jump into any role as needed.
· Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business
· Ability to utilize traditional computer programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), POS and any additional systems
· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
· Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
· Must have considerable skill in math using percentages
COMPETENCIES:
· Leadership
§ Collaborates effectively
§ Develops and Manages Talent
§ Communicates with Impact
· Expertise & Judgement
§ Demonstrates Brand Knowledge
§ Applies Judgement
§ Takes Calculated Risks
· Strategy & Innovation
§ Thinks Strategically
§ Inspires Creativity
§ Plans and Organizes
· Execution
§ Demonstrates Hospitality Excellence
§ Delivers Results
§ Measures Outcomes
· Credibility
§ Acts with Integrity
§ Displays Professionalism
§ Models Agility
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
Continually required to stand
Continually required to walk
Occasionally required to sit
Continually required to utilize hand and finger dexterity
Frequently required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Frequently required to taste or smell
While performing the duties of this job, the noise level in the work environment is usually moderate; loud
The employee must continually lift and/or move up to 20 pounds
We are an Equal Opportunity Employer and a Drug-Free Workplace.
LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service.
Click Here to Apply
