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Tao Group Hospitality offers competitive benefits for all full-time team members such as:
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Mental Health Support and Services
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
Time off and much more!
Responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
-Anticipate and accommodate the needs of the guests.
-Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.
-Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.
-Responsible for the scheduling of assigned departments.
-Participates in growth opportunities and team member development of all front-of-house team members.
-Regulates all POS functions requiring a manager’s approval.
-Assists with job performance reviews.
-Addresses and resolves guest and team member concerns.
-Responsible for reconciling end-of-shift financials.
-Responsible for inventorying and ordering operational supplies.
-Ability to perform the job duties of all supervised team members.
-Possesses in-depth knowledge of all food and beverage menus.
-Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
-Ensures Department of Health and company sanitation standards.
-Practical knowledge of the job duties of all supervised team members.
-Communicates clearly and concisely with heart-of-house team members during service.
-Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
-Ensures the replacement or repair of all breakage and damage of equipment or furniture.
-Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
-Learn by listening, observing other team members, and sharing knowledge while leading by example.
-Portrays a positive and professional attitude.
-Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
-Works as part of a team and provides help and support to all fellow team members.
-Assist and/ or complete additional tasks as assigned.
EDUCATION/WORKING KNOWLEDGE:
-Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
-Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
-Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
-Must be organized, self-motivated, and proactive with strong attention to detail.
-Proficient with computers (Microsoft Products), POS, and technology.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
-Must have strong problem-solving skills
-Excellent written and verbal communication skills required
-Ability to work under pressure and meet deadlines
-Must have good positive energy throughout the day
-Must be able to read the computer monitors and print legibly
-Must be able to sit and/or stand for extended periods of time
-Must be able to move quickly through work and set the pace in the office
-Must be able to push and lift up to 40 lbs.
-Small to Medium office environment
-Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
-5-30% Local Travel (United States)
-Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
-May work extended hours regular shifts, evening and/or weekend shifts, and holiday work may be required
-Maintain a professional, neat, and well-groomed appearance adhering to Company standards
-Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
-Ability to maintain a high level of confidentiality
-Ability to handle a fast-paced, busy, and somewhat stressful environment
