Associate Director of Global Assistance and Protection for the Americas

Associate Director of Global Assistance and Protection for the Americas

31 Mar 2024
New York, Newyorkcity, 10001 Newyorkcity USA

Associate Director of Global Assistance and Protection for the Americas

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services — creating tangible value at speed and scale. We are a talent and innovation led company with 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com . Bring your ideas and communications expertise to Accenture and you may find that your career catapults to places you never imagined. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Reporting to the Director, Global Regional Protective Services, the Protective Services Associate Director for the Americas is a full-time role, responsible for providing security risk management, including physical security risk management, personal/travel security, crisis management, risk mitigation, investigative services, behavioral threat assessment, event security, security systems guidance, identification of local/global incidents that impact Accenture, the coordination of notification messages to employees, geo-political threat monitoring (regional/global), threat/risk identification and analysis, security vendor management, security training, and budget development.This role will assist in providing strategic leadership of a corporate security program in a complicated corporate environment that values collaboration, independent thinking, proactive problem-solving, integrity, collegiality, efficiency, and continuous organizational transformation. This role is expected to develop a close collaborative relationship with Accenture’s Business, IT, Cyber Security, Legal, Travel, Workplace, and HR leaders, as well as with domestic and foreign law enforcement and diplomatic and intelligence services.The incumbent is required to apply deep security skills to deliver a wide variety of innovations, systems, applications, and assets which we design, implement, and operate to provide industry tailored, end-to-end security services that enable Accenture and our clients to build resilience. This role is responsible for identification and management of corporate risks in areas of people safety, reputational risk, and information and property loss or compromise, including defining and reviewing the policy and processes on a periodic basis in accordance with the defined roadmap. The role requires:

Proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort.

Development and execution of strategy to achieve key business objectives in area of responsibility.

Interaction with senior management for clients and/or Accenture, involving negotiation or influencing on critical matters. Wide latitude in decision-making and determination of objectives and approaches to critical assignments.

The incumbent will be aligned to a location in the US in compliance with Accenture's location policy. They will provide oversight to North America and Latin America Regional Protective Services, amongst other global responsibilities; they are required to be flexible and be available on call (24/7) to support the people and business of Accenture.Key Responsibilities: Security Management:

Coordinate Security activities across all countries within the region and ensure communication is cascaded to each country and back up to the global team.

Manage or direct the work of other Security team members.

Foster security culture and awareness.

Lead local communication efforts to successfully introduce and implement related programs.

Apply broad security risk management knowledge, understanding of policies, procedures, and frameworks to enable business operations activities.

Contribute / implement security strategy, plans, procedures, and controls.

Identify, anticipate, assess, and help resolve complex business challenges where collaboration and cooperation between individuals is often needed to affect the solution.

Conduct/support security surveys, internal and external audits & reviews.

Cultivate, build engagement/relationship with internal and external stakeholders including vendors, industry organizations, law enforcement and other related government agencies.

Establish near term goals and provide input to longer term goals within area of responsibility; contribute to long-term planning.

Maintain awareness of relevant country regulations and decisions.

Corporate and Client Security Standards:

Understand and implement Accenture’s corporate security standards.

Work closely with project leads and other corporate functions lead to operationalize the global/local responses.

Collaborate with local stakeholders (e.g., Workplace Solutions, Legal, HR) to ensure all security responsibilities are known and followed.

Work with the Business to ensure their security needs are met and the businesses properly adhere to standards and processes.

Collaborate with business resiliency leadership and teams within Workplace, Legal and the Business.

Seek and maintain geographic stakeholder and leadership support for related programs.

Define and deploy security standards.

Drive global programs which recognize Accenture’s commitment to clients.

Crisis Management, Risk Intelligence, Event Monitoring, and Employee Notification:

As SME (crisis management) serve as a key contact for internal and external stakeholders.

Deal with difficult and sensitive situations appropriately and confidentially.

Oversee information gathering to identify and assess any business impact.

Manage incident notification and security assessments by vendors to ensure the timely receipt of information and analysis on events which could impact Accenture’s facilities, people, or operations.

Oversee the dissemination of such information to Accenture leadership and coordinate any messaging to employees.

Lead multi-regional crisis management meetings.

Personal Security:

Active member of Behavioral Threat Assessment Team (BTAT).

Support employees/contractors/clients affected by internal/external safety-security incidents.

Conduct threat assessments to include domestic and international operations and disseminate findings as needed.

Support security awareness training, country risk profiles, hotel-residential security, movement security, office security, and travel security.

Oversee the provision of special security arrangements for a variety of events.

Support executive protection and event security management; coordinate physical on-site security, medical and local law enforcement support to select meetings accordingly.

Manage/oversee vendors.

General:

Liaise with other similar businesses in the community to understand local best practices and challenges. Participate in organizations such as ASIS and OSAC.

Identify opportunities for program and standards improvements and work with the global team to develop and implement solutions and outcomes.

Develop and manage local vendor relationships as needed.

Relationships:

Reports to: Director, Global Regional Protective Services, Global Assistance and Protection

Supervises: Regional Protective Services Senior Managers in North America and Latin America.

External Relationships: External security vendors, domestic and foreign law enforcement and diplomatic and intelligence services, security industry peer networks and organizations.

Job Requirements:

Available on call (24/7) to support the people and business of Accenture

Ability to travel 50% of time

Ability to work outside normal business hours including nights, weekends, or holidays; and at short notice

Basic Qualifications:

Minimum of 15 years of security experience with at least 10 years in a management position

Bachelor’s Degree

Preferred Skills:

Government service/international experience are a plus

Industry recognized local and international professional security certifications are a plus

Nimble, highly responsive, able to pivot quickly between projects and priorities and to meet time-sensitive deadlines

Critical Thinking

Issue Management

Program/project management knowledge

Knowledge in contingency, disaster recovery, business resiliency and evacuation planning

General understanding of investigative process

Extensive knowledge of physical security and systems

General understanding of safety/security in a corporate environment

General understanding of legal and corporate terminology

Basic computer skills (experience/proficiency in Microsoft suite – Word, Excel, PowerPoint)

Strong analytical skills, understanding of complex issues, bigger picture, ability to quickly absorb information and deploy conceptual and creative problem solving

Language skills are a plus

Professional Skills:

Motivated to work in a meritocratic, collaborative culture in which work ethic, humility, collaboration, and a “roll-up your sleeves mentality” are critical

Uncompromised ethics and integrity

High level of professionalism with a good executive presence—demonstrated poise, calm under fire

Strong communications skills and good interpersonal skills in one-to-one and team settings

Be a natural leader with the ability to easily establish trust-based relationships; skilled in gaining valuable insights through collaboration and communication

Lead, mentor, and develop people

Possess drive, determination, and optimism with proven ability to adapt, and remove obstacles to achieve results

Strong time management skills and ability to multitask

Exposure and demonstrated ability to work in multicultural environments

Strong cultural sensitivities and empathy

Demonstrated leadership in professional setting; either military or civilian

Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary RangeCalifornia $161,200 to $369,800Colorado $161,200 to $319,500New York $149,300 to $369,800Washington $171,700 to $340,200What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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  • \"Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryDirector, Operational Risk and ControlsOverview:The Mastercard Risk team is looking for a Director of Operational Risk and Controls to support the execution of our Operational Risk Management strategy, framework and program. This is a key role within the Risk Organization\'s Operational Risk and Controls team reporting to the SVP, Operational Risk and Controls. The ideal candidate will have operational risk and audit experience and have executed Risk and Control Self Assessments successfully within large organizations. RoleThe Director of Operational Risk and Controls is responsible for executing against the strategic direction, application and optimization of the organization\'s operational risk and control framework on a global scale. This role partners with key stakeholders across the organization to ensure they identify, assess, and effectively manage operational risk associated with internal processes and key business services all of which are foundational to Mastercard\'s ability to deliver on its strategic goals, corporate objectives and core values. Role: Deliver on Operational Risk Management project plan milestones and initiatives to enhance and further embed the program within the organization Lead and manage cohesive and centralized reporting of operational risks, controls and mitigations for senior management updates Drive efforts to identify, assess, and prioritize key operational risks and controls Partner with the business on executing risk assessments (RCSAs) to identify and evaluate potential risks and vulnerabilities for targeted areas of importance and key areas of risk Develop and deliver operational risk management training to be rolled out Stay current on risk management practices and external operational risk events Drive continuous enhancements across the program including: process improvements, simplification projects, efficiencies, and automation in execution where possible Work with business owners to ensure proper monitoring and assessment of internal controls Lead the development of an internal controls library with control framework tracking and reporting providing value added insights on gaps, redundancies and areas of heightened risk Support an enterprise-wide approach to incident management leveraging existing practices and contemplating best practices for a more efficient and effective process Provide guidance to business units on root cause of incidents and on implementing effective risk mitigation procedures. Ensure robust tracking, monitoring and reporting for incidents, control gaps, areas of heightened risk and necessary remediation actions Foster a risk-aware business culture by delivering risk education and awareness Encourage a proactive approach to operational risk identification and management at all levels Engage with key stakeholders to ensure alignment and collaboration on operational risk intiatives and internal control reviews Establish procedures, reporting, metrics and dashboards on Operational Risk and Controls for reporting to senior management, the ERC and the Risk Committee of the Board Lead workshops and working groups on Operational Risk and Control initatives All About You: Significant prior relevant operational risk and controls experience Bachelor\'s Degree in finance, risk management, business, or a related field Professional Certifications preferred (e.g. CPA) Extensive Operational Risk and Internal Control experience in a large organization Payments and Financial Services expertise desired External Audit and/or Internal Audit experience required Demonstrated ability to work collaboratively across departments Led efforts to identify, assess, and prioritize operational risks across an organization. Proven success implementing RCSA and Risk and Control programs, frameworks or processes Knowledge of GRC and Dashboarding tools preferred (e.g. Archer, Open Pages, Tableau etc)Corporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard\'s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard\'s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.In line with Mastercard\'s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryDirector, Operational Risk and ControlsOverview:The Mastercard Risk team is looking for a Director of Operational Risk and Controls to support the execution of our Operational Risk Management strategy, framework and program. This is a key role within the Risk Organization\'s Operational Risk and Controls team reporting to the SVP, Operational Risk and Controls. The ideal candidate will have operational risk and audit experience and have executed Risk and Control Self Assessments successfully within large organizations. RoleThe Director of Operational Risk and Controls is responsible for executing against the strategic direction, application and optimization of the organization\'s operational risk and control framework on a global scale. This role partners with key stakeholders across the organization to ensure they identify, assess, and effectively manage operational risk associated with internal processes and key business services all of which are foundational to Mastercard\'s ability to deliver on its strategic goals, corporate objectives and core values. Role: Deliver on Operational Risk Management project plan milestones and initiatives to enhance and further embed the program within the organization Lead and manage cohesive and centralized reporting of operational risks, controls and mitigations for senior management updates Drive efforts to identify, assess, and prioritize key operational risks and controls Partner with the business on executing risk assessments (RCSAs) to identify and evaluate potential risks and vulnerabilities for targeted areas of importance and key areas of risk Develop and deliver operational risk management training to be rolled out Stay current on risk management practices and external operational risk events Drive continuous enhancements across the program including: process improvements, simplification projects, efficiencies, and automation in execution where possible Work with business owners to ensure proper monitoring and assessment of internal controls Lead the development of an internal controls library with control framework tracking and reporting providing value added insights on gaps, redundancies and areas of heightened risk Support an enterprise-wide approach to incident management leveraging existing practices and contemplating best practices for a more efficient and effective process Provide guidance to business units on root cause of incidents and on implementing effective risk mitigation procedures. Ensure robust tracking, monitoring and reporting for incidents, control gaps, areas of heightened risk and necessary remediation actions Foster a risk-aware business culture by delivering risk education and awareness Encourage a proactive approach to operational risk identification and management at all levels Engage with key stakeholders to ensure alignment and collaboration on operational risk intiatives and internal control reviews Establish procedures, reporting, metrics and dashboards on Operational Risk and Controls for reporting to senior management, the ERC and the Risk Committee of the Board Lead workshops and working groups on Operational Risk and Control initatives All About You: Significant prior relevant operational risk and controls experience Bachelor\'s Degree in finance, risk management, business, or a related field Professional Certifications preferred (e.g. CPA) Extensive Operational Risk and Internal Control experience in a large organization Payments and Financial Services expertise desired External Audit and/or Internal Audit experience required Demonstrated ability to work collaboratively across departments Led efforts to identify, assess, and prioritize operational risks across an organization. Proven success implementing RCSA and Risk and Control programs, frameworks or processes Knowledge of GRC and Dashboarding tools preferred (e.g. Archer, Open Pages, Tableau etc)Corporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard\'s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard\'s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.In line with Mastercard\'s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.PDN-9bc75f20-48cc-47e9-972e-d758a3e9de53\"

  • \"Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryDirector, Workplace Strategy and TechnologyOverview The Real Estate Services RES team at Mastercard delivers an array of essential services to the core business, encompassing real estate transactions, workplace strategies, facilities management, and more. These efforts are globally coordinated to proactively plan, execute, and optimize the enterprise\'s occupancy needs, ensuring high-quality services and continuous improvement. As a cornerstone of this initiative, the Director of Workplace Strategy is tasked with leading the charge in real estate services, focusing on office occupancy strategies, space management, and optimization. This role is instrumental in leveraging Mastercard\'s strategic tools and data analytics to orchestrate space planning, design, and operational efficiency across the global portfolio, aligned with the company\'s workplace model and real estate strategy. Do you have experience in large scale corporate real estate management across diverse geographies? With expertise in workplace strategies, capacity management metrics, stakeholder engagement and workplace experience management that has had multiple operational & financial complexities? Do you embrace & recognize the importance of having a robust suite of technology products in an agile workplace environment, to meet business needs? Are you an effective communicator who is comfortable communicating with a program\'s sponsors / executive management, peer stakeholder teams & external supplier partners across geographies? Are you comfortable challenging the status quo and driving change?Key Roles & Responsibilities:Strategic office capacity Planning and Oversight: Lead Global Workplace Capacity Planning: Spearhead the strategic planning for Mastercard\'s office workplace capacity, aligning with evolving hybrid workplace models, business objectives, and enhancing employee workplace experiences. Develop and implement neighborhood seating strategies to enhance collaboration and workspace flexibility.Technical Proficiency and Tool Utilization: Advanced Tools for Workplace Strategy: Leverage cutting-edge workplace strategy tools and software to enhance operational efficiency and workspace optimization. Influence the design of workspaces to maximize real estate lease utilization, ensuring alignment with Mastercard\'s strategic business requirements.Data Analytics Integration: Occupancy Data Analysis and Strategic Engagement: Direct collaborations with Mastercard\'s data analytics divisions, including GBSC & Workday teams, to create and refine occupancy data analytics and dashboards. This initiative is aimed at improving space utilization and supporting strategic decision-making, with a particular focus on hybrid working models and maximizing real estate lease efficiency.Stakeholder Management and Communication: Effective Stakeholder Engagement: Manage stakeholder relationships adeptly, delivering impactful presentations and clearly communicating real estate strategies and outcomes. Navigate the efficiencies of real estate services, aligning them with business objectives and enhancing the workplace experience across the board.Financial Accountability: Budget Management and Optimization: Oversee the development and management of the operational program budget. Proactively optimize office capacity occupancy to ensure financial efficiency across Mastercard\'s real estate activities.Change and Move Management: Leadership in Workplace Adaptation: Champion initiatives for workplace change management and office relocation programs, fostering adaptive workspace cultures and facilitating seamless transitions. This role is pivotal in optimizing space and resource utilization to meet evolving business needs.Integration with Capital Project Management: Drive Optimization in Capital Projects: Scope Management: Initiate and manage project scopes in collaboration with transaction teams, ensuring adherence to global design guidelines, and implementing change control processes. Cost and Schedule Management: Oversee resource planning, task sequencing, budget estimation, and tracking, ensuring timely and cost-effective project delivery. Implementation of Global Workplace Design Guidelines: Ensure consistent application of Mastercard\'s global design standards across projects, regardless of location or scale. Scope Creep and Resolution Management: Manage and resolve scope deviations efficiently to maintain project integrity. Cross-Functional Collaboration: Work closely with RES peer functions including the Digital Experience team, IT/Networking, Corporate Security, Global Supply Chain, and Communications to ensure integrated project delivery and operational excellence.Experience & Skillsets Comprehensive Expertise in Corporate Real Estate Principles: Deep knowledge of corporate real estate dynamics, including capacity planning, capital project management, facility operations, and transaction management within a diverse, multi-regional portfolio is essential. Executive Engagement and Presentation Capabilities: Demonstrated proficiency in engaging with senior leadership to independently present and debate program business cases, financials, design concepts, and other critical topics, ensuring persuasive and impactful communication. Analytical and Financial Acumen: A pronounced analytical mindset, comfort with a statistical approach, and robust financial insight are required. Candidates must possess the ability to strategically align financial considerations with operational goals. Proficiency in Data Analytics and Software Tools: Expertise in performing statistical data analytics is mandatory, necessitating fluency with MS Office suite, comprehensive CAFM systems, AutoCAD, occupancy analytics tools, and workplace business intelligence systems. Interpersonal and Conflict Resolution Skills: Exceptional interpersonal abilities to connect, build rapport with stakeholders, and navigate through conflicting viewpoints during the decision-making process are crucial. Understanding of Outsourcing and Supplier Management in Corporate Real Estate: A solid grasp of outsourcing practices, especially in relation to supplier and project management services within the corporate real estate sector. Communication and Presentation Excellence: Strong, articulate verbal and written communication skills, alongside notable presentation capabilities, are indispensable. Willingness to Travel: Openness to undertake both international and domestic travel, accounting for approximately 10-15% of the role\'s responsibilities. Multicultural Team Experience: Prior experience working within multicultural real estate teams across various geographies is required. Educational and Technical Qualifications: A degree or formal qualification in Computer Systems & Architecture, Interior Design, Engineering, or AWS is preferred. Proficiency in coding or program writing offers a competitive edge. Professional Accreditations: Credentials from recognized bodies such as GBCI, Green Star, BREEM, IFMA, BIFM, CoreNet Global, RICS e.g., LEED, Green Star, BREEM, FMP, CFM, MCR, MRICS are highly desirable across any or all disciplines.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard\'s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.In line with Mastercard\'s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesPurchase, New York: $147,000 - $228,000 USDO\'Fallon, Missouri: $128,000 - $198,000 USDOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryDirector, Workplace Strategy and TechnologyOverview The Real Estate Services RES team at Mastercard delivers an array of essential services to the core business, encompassing real estate transactions, workplace strategies, facilities management, and more. These efforts are globally coordinated to proactively plan, execute, and optimize the enterprise\'s occupancy needs, ensuring high-quality services and continuous improvement. As a cornerstone of this initiative, the Director of Workplace Strategy is tasked with leading the charge in real estate services, focusing on office occupancy strategies, space management, and optimization. This role is instrumental in leveraging Mastercard\'s strategic tools and data analytics to orchestrate space planning, design, and operational efficiency across the global portfolio, aligned with the company\'s workplace model and real estate strategy. Do you have experience in large scale corporate real estate management across diverse geographies? With expertise in workplace strategies, capacity management metrics, stakeholder engagement and workplace experience management that has had multiple operational & financial complexities? Do you embrace & recognize the importance of having a robust suite of technology products in an agile workplace environment, to meet business needs? Are you an effective communicator who is comfortable communicating with a program\'s sponsors / executive management, peer stakeholder teams & external supplier partners across geographies? Are you comfortable challenging the status quo and driving change?Key Roles & Responsibilities:Strategic office capacity Planning and Oversight: Lead Global Workplace Capacity Planning: Spearhead the strategic planning for Mastercard\'s office workplace capacity, aligning with evolving hybrid workplace models, business objectives, and enhancing employee workplace experiences. Develop and implement neighborhood seating strategies to enhance collaboration and workspace flexibility.Technical Proficiency and Tool Utilization: Advanced Tools for Workplace Strategy: Leverage cutting-edge workplace strategy tools and software to enhance operational efficiency and workspace optimization. Influence the design of workspaces to maximize real estate lease utilization, ensuring alignment with Mastercard\'s strategic business requirements.Data Analytics Integration: Occupancy Data Analysis and Strategic Engagement: Direct collaborations with Mastercard\'s data analytics divisions, including GBSC & Workday teams, to create and refine occupancy data analytics and dashboards. This initiative is aimed at improving space utilization and supporting strategic decision-making, with a particular focus on hybrid working models and maximizing real estate lease efficiency.Stakeholder Management and Communication: Effective Stakeholder Engagement: Manage stakeholder relationships adeptly, delivering impactful presentations and clearly communicating real estate strategies and outcomes. Navigate the efficiencies of real estate services, aligning them with business objectives and enhancing the workplace experience across the board.Financial Accountability: Budget Management and Optimization: Oversee the development and management of the operational program budget. Proactively optimize office capacity occupancy to ensure financial efficiency across Mastercard\'s real estate activities.Change and Move Management: Leadership in Workplace Adaptation: Champion initiatives for workplace change management and office relocation programs, fostering adaptive workspace cultures and facilitating seamless transitions. This role is pivotal in optimizing space and resource utilization to meet evolving business needs.Integration with Capital Project Management: Drive Optimization in Capital Projects: Scope Management: Initiate and manage project scopes in collaboration with transaction teams, ensuring adherence to global design guidelines, and implementing change control processes. Cost and Schedule Management: Oversee resource planning, task sequencing, budget estimation, and tracking, ensuring timely and cost-effective project delivery. Implementation of Global Workplace Design Guidelines: Ensure consistent application of Mastercard\'s global design standards across projects, regardless of location or scale. Scope Creep and Resolution Management: Manage and resolve scope deviations efficiently to maintain project integrity. Cross-Functional Collaboration: Work closely with RES peer functions including the Digital Experience team, IT/Networking, Corporate Security, Global Supply Chain, and Communications to ensure integrated project delivery and operational excellence.Experience & Skillsets Comprehensive Expertise in Corporate Real Estate Principles: Deep knowledge of corporate real estate dynamics, including capacity planning, capital project management, facility operations, and transaction management within a diverse, multi-regional portfolio is essential. Executive Engagement and Presentation Capabilities: Demonstrated proficiency in engaging with senior leadership to independently present and debate program business cases, financials, design concepts, and other critical topics, ensuring persuasive and impactful communication. Analytical and Financial Acumen: A pronounced analytical mindset, comfort with a statistical approach, and robust financial insight are required. Candidates must possess the ability to strategically align financial considerations with operational goals. Proficiency in Data Analytics and Software Tools: Expertise in performing statistical data analytics is mandatory, necessitating fluency with MS Office suite, comprehensive CAFM systems, AutoCAD, occupancy analytics tools, and workplace business intelligence systems. Interpersonal and Conflict Resolution Skills: Exceptional interpersonal abilities to connect, build rapport with stakeholders, and navigate through conflicting viewpoints during the decision-making process are crucial. Understanding of Outsourcing and Supplier Management in Corporate Real Estate: A solid grasp of outsourcing practices, especially in relation to supplier and project management services within the corporate real estate sector. Communication and Presentation Excellence: Strong, articulate verbal and written communication skills, alongside notable presentation capabilities, are indispensable. Willingness to Travel: Openness to undertake both international and domestic travel, accounting for approximately 10-15% of the role\'s responsibilities. Multicultural Team Experience: Prior experience working within multicultural real estate teams across various geographies is required. Educational and Technical Qualifications: A degree or formal qualification in Computer Systems & Architecture, Interior Design, Engineering, or AWS is preferred. Proficiency in coding or program writing offers a competitive edge. Professional Accreditations: Credentials from recognized bodies such as GBCI, Green Star, BREEM, IFMA, BIFM, CoreNet Global, RICS e.g., LEED, Green Star, BREEM, FMP, CFM, MCR, MRICS are highly desirable across any or all disciplines.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard\'s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.In line with Mastercard\'s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesPurchase, New York: $147,000 - $228,000 USDO\'Fallon, Missouri: $128,000 - $198,000 USDPDN-9bba8c75-87c9-4816-b562-38395ddc1915\"

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