OverviewCompensation: $29.26 annual salary (US Dollars)The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus programBenefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) .This position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.Essential Functions
Conducts quality improvement inspections within assigned areas of responsibility
Ensures safety and satisfaction levels are meeting and/or exceeding expectations
Assures the highest quality of customer satisfaction
Assists with Training and Development
Provides guidance to Bus Operators and Fueler/Cleaners
Monitor the rotation of buses in service
Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
Leads and participates in a team to ensure the successful operation of the shuttle bus service
Conduct safety observations
Complete daily operational reports
Report performance issues to Management
Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Capability of working various shifts as Operations is 24/7
Responsibilities
Provides leadership and direction to team members
Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors
Provides positive coaching to team members
Assists with the training of team members
Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules
Reports damaged, broken and out of work features/items
Coordinate scheduling for extra service requests by client
Oversees and performs additional service requests
Provides training to all new team members
Attends and participates in all meeting and training sessions
Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
Performs all tasks and duties required of your team
Assign buses to Bus Operators
Assign tasks to Fueler/Cleaners
Complete required reports
Email communications
Can be positioned at Dispatch or in the Field
Miscellaneous duties as assigned
Ability to work in various weather conditions
Qualifications
Must have a valid CDL B with Passenger endorsement
Microsoft Suite
Preferred Qualifications:
Customer Service Experience
1 year of similar work experience
Proficiencies with the use of online applications and Microsoft Office
REQNUMBER: 99768All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
