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IT Field SupportRochester, MNNorth Country Business Products (NCBP) is a leader in the implementation and servicing of Point of Sale (POS) technology systems for the grocery, convenience store, restaurant and hotel industries. Become a part of one of the largest POS Solution Providers in the nation. We are always looking for top notch talent to join our team. If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact – apply to become a NCBP Employee-Owner!This technical position will be the point of contact for our Hospitality and Grocery Point of Sale (POS) system customers when they call in with technical computer system/software/hardware/network issues and installation. In addition, this role will be responsible for field service duties. This position is located out of our Rochester, MN office. Job responsibilities:Troubleshoot and resolve escalated technical IT issues dealing with customer computer based systems remotely and on site as needed (i.e. networking, software applications, PC’s, scanners/scales, printers, pin pads, routers, access points, etc.)Troubleshooting assigned service calls as scheduled to ensure customer satisfaction, quality and productivity.Document new IT system problems/solutions in our knowledge baseTroubleshoot general IT issues – internet, network, printing, performance, etc.75% of time will be spent on Field Service calls supporting the Rochester territoryProvide friendly and professional, internal and external customer service at all timesKeep current on new and existing products and software; attend in-house and product specific training when requestedWork efficiently in high call volume and pressure situationsRequirements:Prior technical troubleshooting is preferredMinimum 2 year IT or networking degree or experience in IT. A+, Network+ a is a plusPoint of Sale POS experience is a plusSolid knowledge of Windows operating systems.Ability to work on-call rotation requiredA valid driver’s license, proof of auto insurance and clean driving recordWe offer a competitive compensation and benefits package that includes: Employee Stock Ownership Plan (ESOP)Paid Time Off (PTO)Health InsuranceDental InsuranceVision PlanFlexible Spending Accounts (FSA)401(k) with matchLife InsuranceComputer Purchase ProgramAnd more!What are the Core Values that are Needed?In addition to our qualifications above, we want to highlight our Core Values that are a must have in order to fit into our company culture. At North Country Business Products:We are Customer FocusedWe are Associate FocusedWe have an Ownership MentalityWe Take InitiativeWe Embrace ChangeWe take our Core Values at NCBP very seriously and make hiring, promotional and recognition/reward decisions based on them.Check us out at www.ncbpinc.com Opens a New Window.NCBP is Employee Owned and Operated.What does it mean to be an Employee Owner? Our Employee Owners consistently make decisions in the best interest of our company, our Customers and our shareholders (us!). As an Employee Owned company, everyone at NCBP is committed to your success because each and every one of us has a stake in it. Our profits are shared by all and are driven by our short and long term growth strategies and by creating raving fans of our Customers. When you work at NCBP, you get the satisfaction that comes from knowing that you own a piece of the Company that you help grow and prosper.To apply click the apply button aboveOrTo apply please follow the link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e9b7e6cf-8318-4623-9d47-add55ea8156d&ccId=19000101000001&type=MP&lang=enUSNCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability or any other protected characteristic protected by federal, state or local law.
