Library Technology Services Specialist Print (https://www.governmentjobs.com/careers/cityofrochester/jobs/newprint/4431258) Apply Library Technology Services Specialist Salary$44,862.00 - $57,622.00 AnnuallyLocation Rochester, NYJob TypeFull-TimeJob Number23HH925PLA15DepartmentRochester Public LibraryBureauCentral LibraryOpening Date03/14/2024Closing Date3/27/2024 11:59 PM Eastern
Description
Benefits
General DescriptionThis is a support staff position in the Technology Center of the Rochester Public Library . This position is responsible for assisting in many areas of the Technology Center including providing tech nical support with computer navigation and basic computer operations. Employees of this class work according to standard procedures and the needs of the department. The incumbent works under general supervision and performs routine tasks on an independent basis. Performs related work as required . This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title. A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See "http://www.cityofrochester.gov/article.aspx?id=8589935786" Provisional Appointment -FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights. Typical Work Activities
Greets patrons and assists as needed in person or on the phone;
Assists patrons in use of web-based services including but not limited to e-mail, job search and application, benefit information, use of social media;
Assists patrons in use of computers, laptops, and mobile devices;
Provides support to patrons on how to navigate and use websites;
Assists patrons with resume building;
Runs programs on computer games for patrons, partnering with member libraries;
Assesses skills and needs of patrons to determine workflow and where staff assistance is required;
Assists patrons in use of library technology, including use of equipment for scanning, printing, copying, and faxing services;
Performs related work as required.
Minimum QualificationsHigh School diploma or Equivalency AND Six (6) years of full-time experience or its part-time equivalent, in direct customer service; two (2) years of which involved assisting patrons in a technology setting.OR Associate’s degree AND Four (4) years of full-time experience or its part-time equivalent, in direct customer service; one (1) year of which involved assisting patrons in a technology setting.OR Bachelor’s Degree AND Two (2) years of full-time experience or its part-time equivalent, in direct customer service; six (6) months of which involved assisting patrons in a technology setting.For full-time employees:The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.For less-than full-time employees:The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.AgencyCity of Rochester (NY)Address30 Church St. Room 103A Rochester, New York, 14614 Phone585-428-7115 Websitehttp://www.cityofrochester.gov Apply Please verify your email address Verify Email
