9355BRPosition Title:Manager Events & OperationsOrganization:University ArenasJob Responsibilities:Please note: This position requires the ability to work extended days, evenings, and weekends on a regular basis.The successful candidate will be:
Responsible to all customers and co-workers to provide excellent service in a friendly, sincere and courteous manner. Work closely with all staff to maintain a high level of customer satisfaction.
Providing leadership, direction, setting standards, and ensuring all departmental, institute and personnel policies are adhered to.
Venue Management
Plan, manage, and carry out venue conversions and changeovers.
Inventory, research, and purchase venue equipment and event supplies.
Submit and monitor maintenance work orders.
Assist with space scheduling of Lobozzo Alumni House and University Gallery utilizing the EMS system.
Creation and implementation of a maintenance plan that encompasses preventive, planned and project maintenance that contributes to the reduction of deferred maintenance.
Maintain effective working relationships with venue tenants, essential campus departments, contract administrators, and event organizers to encourage continual and regular use of the venues.
Event Management
Planning and execution of events held in the Lobozzo Alumni House and University Gallery; coordinating with venue clients and defining event needs.
Determine, control, and adjust event staffing levels.
Determine and procure all internal and external services needed for events.
Manage and coordinate event staffing; ensuring a first-rate experience for all guests.
Share in manager-on-duty responsibility for event-day logistics coordination and execution of all applicable contracted services.
Responsible for guest safety, proactively ensuring that all proper emergency policies and procedures are applied to and enforced.
Staff Management
Hire, train, supervise, discipline, recognize, evaluate, and schedule student staff.
Assist with training student staff to enhance the experience and ensure 5-star customer service for all event attendees and clients.
Responsible for monitoring staff morale, ensuring excellent teamwork, and taking appropriate action as needed.
Other
Remain current and knowledgeable with industry best practices of venue management, event management, and meeting planning. Attend meetings, conferences, and seminars as appropriate.
Carry out special assignments as requested.
FLSA Category:ExemptRequisition Number:9355BRCollege/Division:Finance & AdministrationRequired Application Documents:Cover Letter, Curriculum Vitae or Resume, List of ReferencesEmployment Category:FulltimeAdditional Details:In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.Required Minimum Education Level:Bachelors or Equivalent ExperienceHow To Apply:In order to be considered for this position, you must apply for it at http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :116ARequired Qualifications:3-5 years of relevant experience in the following:
Event/Meeting/Hospitality planning and management.
Managing and/or coordinating venue changeovers / conversions or event set-ups.
Managing and supervising others.
Ability to work extended days, evenings, and weekends on a regular basis.
Portrays the highest level of professionalism in all aspects of daily operations and interactions.
Demonstrate effective written and verbal communication skills.
Strong interpersonal skills and the ability to work with varied constituencies of the RIT community, including students, faculty, staff, and alumni are preferred.
High attention to detail and follow up, and excellent planning and organization skills.
Competent knowledge base on utilizing technology, including audio-visual equipment.
Preferred Qualifications:
Proficiency with Event Management System or equivalent scheduling software application.
Advanced degree in Hospitality or Event Planning/Management, business, or a related field.
Department/College Description:The University Arenas department encompasses the management and operation of the premier event venues at RIT, including the Gene Polisseni Center, Gordon Field House & Activities Center, Lobozzo Alumni House, University Gallery, and the Tait Preserve and Leenhouts Lodge. Additional business functions consist of sales, marketing, promotions, campus wide ticketing, and event planning/management; as well as agricultural operations and property management at the 177-acre Tait Preserve. The 400,000+ square-feet of venues host 400+ events annually with over 300,000 in event attendance.What do we believe at RIT?:Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/humanresources/benefits) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).Work Location:Henrietta Campus — 100%Job Summary:The Manager of Events and Operations is responsible for the day-to-day activities and the planning and execution of events held in the Lobozzo Alumni House and University Gallery, two premier event venues and visitor destinations on the RIT campus. The position is responsible for venue conversions and event set-ups while providing direct supervision of the Events and Operations student staff responsible for all venue conversions and event staffing needs. They will manage all event logistics, including the coordination of events from inception through execution of events held within the two venues.The Manager will monitor and maintain venue equipment inventory, while making purchasing decisions for operational items within the venues. They will represent University Arenas, the Lobozzo Alumni House, and the University Gallery while developing and maintaining close collaborative relationships with members in the departments of Alumni Relations, the College of Art and Design, with those throughout the RIT community, and with off campus clients and vendors they interact with.Hourly/Salary Minimum:38000Hourly/Salary Maximum:63700
