GENERAL PURPOSE:Works closely with the Provider team to facilitate admission or transfer of patients from Strong Memorial Hospital Emergency Room to UR Medicine affiliate hospitals. Interviews and consents patients for transfer, answers patient and family questions regarding transfer to affiliate locations and completes appropriate forms for transfer. Interfaces with care team members including physicians, nurses, social work, and support staff to facilitate communication. Creates transfer center intake for service requests to be triaged and managed by the appropriate area leaders.JOB DUTIES AND RESPONSIBILITIES:
Facilitates coordination between Strong Memorial Hospital and affiliate locations to arrange patient transfers to affiliate locations, consents patient for transfer and completes all required paperwork for transfer, under the direction of area leadership. Arranges transportation for transfer and liaisons with nursing to facilitate RN handoff.
Reviews patient for transfer based on geographic proximity to affiliate hospitals and necessary service, utilizing service availability lists and in discussion with the Strong Memorial Hospital provider team for the applicable department.
Documents in an accurate, timely manner in the EHR (electronic health record ) transfer intake. Updates patient encounters for affiliate locations ensuring accurate insurance information, demographic information, service and accommodation information.
Answers incoming calls for service requests, enters accurate data in appropriate system (EMR) for RN follow up.
Collaborates with health care team to facilitate communication regarding transfer and updates department staff regarding transportation.
Completes daily calls to affiliate and outside hospitals relating to pending and accepted transfers awaiting bed assignments. Alerts appropriate leadership of any change in patient status communicated by the referring facility that may require clinical triage and follow up. Communicates bed assignment to referring facility, when identified by receiving facility, under direction of area leadership.
Perform other duties assigned by the manager such as statistical reports, correspondence, and other records maintenance, as needed.
Other duties as assignedQUALIFICATIONS:
Bachelor’s Degree in Health Care, Education, Psychology, or related discipline required
Master’s Degree in related discipline
3 years of related experience (advanced customer service in fast paced environment, registration, data entry, health care) required
Or equivalent combination of education and experience required
Ability to function in a fast-paced environment required
Knowledge of hospital policy and procedures as they related to transfers between affiliate locations required
Knowledge of and proficient ability to use the Electronic Health Record (EHR) required
Excellent written and verbal communication skills, as well as excellent customer service skills preferred
Ability to work independently as well as highly collaboratively in a team environment preferred
Strong computer skills and ability to type minimum of 45 words per minute preferred
Knowledge of medical terminology preferred
Professional, compassionate demeanor and excellent people skills preferred
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.How To ApplyAll applicants must apply online.EOE Minorities/Females/Protected Veterans/DisabledPay RangePay Range: $20.31 - $27.42 HourlyThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job¿s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Apply for Job
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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
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