GENERAL PURPOSE:With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The PSS will be responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. The PSS will schedule follow-up visits, and respond to patient phone calls forwarded by clinicians and MyChart appointment requests. The PSS will also enforce practice policies around late and no-show appointments and ensure completion of standardized questionnaires for patients receiving care. The PSS will work closely with all providers in the practice to manage patient needs effectively, including appropriate involvement of crisis services when needed.The successful candidate will demonstrate excellent time-management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care.RESPONSIBILITIES:
Optimize, manage, and input clinician master schedules
Serves as primary contact for clinicians for patient coordination involving scheduling issues at clinician direction (e.g., calling and scheduling patients in need of follow-up appointments)
Sends letters to families regarding treatment participation and discharge
With training and ongoing provider support, respond to patient phone calls and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
Performs quality assurance monitoring for activities completed in area of
immediate responsibility (including scheduling errors) as well as other areas that affect it
Performs duties of PSS as required, this may include but not limited to the following:
Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
Manages provider(s) documentation and information
Serves as a main point of contact for reaching out to families regarding appointment scheduling and/or cancelations
Maintains the front-end responsibilities such as checking in/out patients, scheduling, assisting patients with documentation and consents
Serves as a liaison between families and providers when needed
Other duties as assignedREQUIREMENTS:
High School Diploma required. Demonstrated customer service skills required.
2 years of relevant experience required or an equivalent combination of education and experience; 1 year of leadership experience preferred.
Medical Terminology and experiences with surgical/appointment scheduling software and electronic medical records preferred.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.How To ApplyAll applicants must apply online.EOE Minorities/Females/Protected Veterans/DisabledApply for Job
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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
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