Description We are in search of a Service Associate - Insurance Services, ESR to join our team in ROCHESTER, New York. The role involves providing technical product processing support and ensuring accurate and efficient handling of client data related to payroll and health insurances. The successful candidate will be responsible for processing the data and submitting it to the HRIS system, ensuring timely and accurate problem resolution, and working alongside other service representatives to maintain client satisfaction.Responsibilities: Accept and process client data related to their company employees' payroll and health insurances. Submit data accurately into the HRIS system in accordance with the Affordable Care Act. Provide basic technical product processing support for standard ESR clients. Work hand in hand with the Dedicated Service Representative to resolve client issues. Leverage information from internal and external resources such as Salesforce and IRS website to solve issues related to ESR services. Develop and maintain knowledge of new and existing client account setups, their corresponding systems, and ESR processes. Maintain accurate records of all internal and external communications to document client needs and responses. Ensure timely and efficient resolution of client issues to maintain ongoing client satisfaction. Adhere to departmental service level agreements within ESR Services. Utilize excellent organizational skills to manage multiple projects and prioritize tasks efficiently. Requirements Proficiency in Microsoft Excel is necessary for data management and analysis tasks. Prior experience in Payroll management and Insurance services is required. Understanding of Benefit Functions is essential for employee welfare and benefits administration. Ability to manage and optimize Websites for business operations. Prioritization skills are needed for effective task management. Knowledge of Mitigation strategies for risk management is required. Familiarity with Treasury operations is beneficial. Experience with HRIS System for efficient HR management is essential. Problem Resolution skills are necessary for addressing and resolving issues efficiently. Understanding of Service Level Agreements to manage vendor relationships effectively. Knowledge of IRS regulations and compliances for financial transactions. Ability to handle External Communication effectively with clients and stakeholders. Proficiency in Setups for implementing systems and processes. Experience working with External Partners for business collaborations. Ability to Interprets complex data and make informed decisions. Familiarity with External Resources like vendors and third-party services. Experience with Paychex payroll service is beneficial. Understanding of Affordable Care Act and its implications on company policies. Experience with Salesforce Platform for customer relationship management. Strong Organizational skills for efficient workflow management. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
