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The role offered is within the Fulfillment team at the company, serving as a crucial link in delivering essential patient information as per customer requests. As the Mailroom Assistant, you will play a vital part in achieving company business objectives by providing exceptional value and timely information to customers. This role operates within a dynamic, team-oriented environment, guided by our core company values.
Primary Responsibilities:
Ensure timely and accurate processing of customer imaging requests in compliance with HIPAA regulations, maintaining proper documentation.
Handle retrieval, sorting, opening, and scanning of FedEx Imaging Packages.
Utilize the internal traveler system to retrieve patient information for processing.
Respond promptly and professionally to all inbound calls.
Perform additional tasks as requested by customers.
Proactively address and escalate customer service issues to the Manager of Imaging.
Adhere to established business procedures, policies, and regulations, with a strong emphasis on strict adherence to HIPAA guidelines.
Effectively prioritize work to support team objectives.
Monitor request activity proactively and take necessary actions to prevent potential customer service issues.
Maintain high-quality standards to prevent incorrect transfer of Patient Health Information.
Foster effective communication and positive relationships with functional teams.
Requirements:
Education: High School Diploma or GED required; AAS degree in a related field preferred.
Meet or exceed quality and performance goals, demonstrating proficiency in core competencies.
Possess excellent communication skills (written and verbal).
Proficient in PC utilization, including MS Office applications (e.g., Outlook, Word, etc.).
Demonstrate integrity, honesty, trustworthiness, and ethical behavior at all times.
Strong organizational skills and ability to handle multiple tasks.
Results-driven, action-oriented, and self-motivated.
Proven ability to cultivate successful relationships through clear communication, swift problem resolution, and mutual respect.
Comfortable working in a fast-paced entrepreneurial environment and adept at managing change and ambiguity.
Exercise good judgment and employ creative problem-solving skills.
Complete tasks accurately and within strict time constraints.
M-F 8-5
Keyword you must send in subject to be considered: "ready"
Also, send your resume in WORD or PDF. You must include your email and phone number as well as address.
Send details about your availability to interview and also to start. Be exact and detailed.
And confirm your hourly rate.
