Description We are seeking a Medical Admin to join our team in the healthcare industry in SYRACUSE, New York. This role offers a contract to hire employment opportunity and is fundamental to the operational aspects of patient referral and authorization process. The Medical Admin will work closely with the clinical team and be a key point of contact for patients.Responsibilities: Act as a primary point of contact for patients, answering queries, triaging calls, and escalating as appropriate Be responsible for the accurate review and data entry of authorization into the computerized database Assist in the coordination of patient services as directed by the team, and make recommendations for process improvement Actively participate in quality improvement activities Support Care Managers by assisting with the scheduling and tracking of Member contacts, visits & UAS Oversee various reports within the EHR as directed Take on clerical duties such as filing, typing, copying, faxing, and taking messages as directed by the supervisor Ensure confidentiality and discretion in handling sensitive information Regularly communicate and collaborate with team members to support Members’ needs. Requirements Demonstrated experience in scheduling, including managing appointments and organizing calendars Strong customer service skills, with a focus on providing responsive and empathetic assistance to patients Proficiency in Microsoft Office Suites, specifically in Word, Excel, and Outlook for daily tasks Experience in data entry, with a focus on accuracy and efficiency Knowledge of healthcare industry protocols and hospital operations is preferred Ability to maintain patient confidentiality and adhere to HIPAA guidelines Excellent written and verbal communication skills Ability to multitask and prioritize tasks in a fast-paced environment Exceptional organization skills and attention to detail High school diploma or equivalent education level required Prior experience in a healthcare or hospital setting is advantageous. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
