Job Summary: The Office Manager for Upstate Neurological Institute Neurosurgery assumes primary leadership to clerical/secretarial support staff and management oversight of operations functions including patient check-in / check-out, referral processing, patient scheduling, insurance authorizations, and patient inquiries. Participates in all related front office duties including providing guidance and support to staff as needed to meet objectives and key results. Track and support clerical staff productivity. Oversee hiring processes for clerical staff per HR guidelines. Facilitates open lines of communication with staff, medical director, health care team, patients and families. Liaison to internal and external referring offices. Prepare standardized and ad hoc reports for hospital administration to include dashboards, patient volumes, no-show and cancellation rates, time-to-third, and department finances. Collaborate with Nurse Manager in preparing budget. Ensures quality improvement initiatives are developed to facilitate patient flow and gathering of patient information required for delivery of health care and billing for services. In collaboration with Finance/Billing, performs billing related research and develops reports critical for daily front end operations. Set up/updates new services and current services. May be required to work out of multiple clinic locations . Minimum Qualifications: Bachelor's degree in business preferred with advanced specialized or technical training in Registration, Epic and Billing. 2-3 years experience post-education preferably in a clinical setting. Strong leadership skills, communication, organizational and decision-making skills.Preferred Qualifications: Supervisory experience in a medical practice preferred.Work Days: M-F 7:30a-4:30pMessage to Applicants: Recruitment Office: Human ResourcesExecutive Order:Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
