We are a family owned and operated hearth store located in Syracuse, NY. We offer sales, service & installation of indoor & outdoor hearth products. We are passionate about building our team and welcome energetic, dynamic and professional individuals who share in our commitment to excellence.
Administrative Assistant Duties and Responsibilities:
- Assist in day-to-day administrative activities and special projects as needed and any additional tasks requested
- Perform clerical duties, scheduling, update invoice software as needed, prepare estimates, respond promptly to all emails/inquiries, etc.
- Assist in preparing marketing/advertising, assist in keeping company website, google page and social media up to date
- Manage QuickBooks database
- Prepare information and research
- Oversee deliveries, packages, and couriers
- Answer phone inquiries, direct calls and provide company information
- All phone calls, email/messages are to be responded to as soon as possible
- Run errands to the bank, post office, etc. as necessary
- File & maintain paperwork
- Perform customer calls prior to date of service to verify appointment
- Clean/Maintain cleanliness of showroom and bathroom (Includes: vacuuming/mopping, dusting, trash removal, organize counter & workspace, seasonal decorations, etc.)
Sales Duties and Responsibilities:
- Showroom Operating Hours (Open sign ON at 10AM and not turned off until listed closing time every day, No exceptions unless cleared with management)
- Greet customers in person on arrival and via phone
- Assist in all duties related to sales (Sales are priority!)
- Stay up to date with all training & information related to our products & services
- Prepare estimates/invoices for customers as needed
- Scheduling estimates
- Show enthusiasm and be friendly (Smile!)
Qualifications:
- Prior experience handling office responsibilities, experience in customer service, or related field
- Proficient computer skills, including Microsoft Office Suite (Word, Access, and Excel)
- Excellent written and verbal communication skills
- Highly organized multi-tasker who works well in a fast-paced environment
- Ability to work effectively in an office environment and attention to detail
- Willingness to learn and to grow with the company
