Job DescriptionA client of Insight Global is looking for a Certificate Manager to join their team. This person will be responsible for managing and procuring certificates for a dedicated customer. The ideal candidate will have strong customer service experience with the ability to communicate professionally. They will act as the liaison between the customer and the engineering team to ensure all certificates are renewed and procured in a timely manner, this includes providing status reports to the customer in the form of daily email communication, weekly meetings, and quarterly business reviews.Responsibilities: Responsible for implementing new or renewal certificates for up to 11,000 certificates annually Utilize reports from Venafi Certificate Management System to manage certification expiration Execute the ordering of expiring Certificates on Customers behalf Follow up and escalate certificates renewals with relevant parties (90, 60, and 30 days escalations) and renew device certificates Procure new certificates for any new web services Follow up and escalate certificate with relevant parties to installation of new certificateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsBroad understanding of certificate management principles General understanding of what certificates are needed for certain devices and technologies ie. firewalls, load balancers, routers, switches etc. Experience using a certificate management platform to run reports, and manage renewals & requests Strong presentation skills Professional written and verbal communication skills Ability to work independently with a desire to learn Strong time management skills Experience with Venafi certificate management platform Experience with Excel PivotTables and PivotCharts highly preferred Familiarity with Webex meetings nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
