Job Posting: Virtual Receptionist and Intake Specialist
Company: National Security Law Firm
Location: Remote
Job Type: Full-time, Remote
Job Description: We are seeking a Virtual Receptionist and Intake Specialist to join our dynamic team at National Security Law Firm. As the first point of contact for our clients, you will play a crucial role in ensuring exceptional client service and satisfaction. This remote position requires a friendly demeanor, impeccable organizational skills, and efficient time-management abilities.
Responsibilities:
Greet clients and visitors with a warm and welcoming demeanor via virtual communication channels.
Manage a high volume of incoming calls and emails on behalf of the firm.
Schedule appointments and maintain calendars for attorneys using virtual scheduling tools.
Assist in managing client intake processes and documentation through virtual platforms.
Ensure all virtual communication channels and documents are organized and accessible.
Maintain confidentiality and security of client information following established protocols.
Qualifications:
Proven experience as a receptionist or in a similar role, preferably in a law firm or professional services environment.
Exceptional interpersonal and communication skills, both written and verbal.
Ability to handle a high volume of calls, emails, and inquiries efficiently and professionally.
Strong organizational skills and attention to detail in a remote work environment.
Proficiency in MS Office and familiarity with virtual office tools and platforms.
Ability to multitask and prioritize tasks effectively while working remotely.
High school diploma; additional qualifications will be a plus.
Attributes We Value:
Friendliness: Above all else, we seek a candidate who can create a welcoming atmosphere and build rapport with clients and colleagues through virtual channels.
Organizational Skills: The ability to maintain order and efficiency in a remote work setting is essential.
Time-Management Skills: Prioritizing tasks and managing time effectively are crucial to success in this remote role.
Benefits:
Competitive salary based on experience.
Comprehensive benefits package including 3% automatic 401k contribution plus year end bonuses and potential for additional contributions to retirement savings account.
Opportunities for professional development and advancement within the firm.
How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications and demonstrating their suitability for the position. Please include "Virtual Receptionist and Intake Specialist Application" in the subject line.
