Join the team providing financial solutions to large, profitable businesses nationwide at one of the world's most innovative banks.Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.As a Business Analysis Manager- Production Support, in Business Banking, you will ensure the operational excellence, availability, and performance of the team. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production support requests for our internal partners and customer-facing business relationship managers while providing a seamless user experience.Job Responsibilities
Ensures the team provides end-to-end application service delivery to enable successful business operations of the firm
Performs daily/weekly/monthly controls and oversight to align the business with CORE controls and audit readiness
Represent Business Banking on the CCB Customer Assistance Council to help guide the firm's response to declared natural disasters and other highly visible events impacting our clients
Act as an escalation point for support issues and provide solutions to business and technology stakeholders
Analyze complex situations and trends to identify opportunities for proper placement, continuous improvement and automation
Act as a secondary review for incidents potentially impacting Business Banking
Assist in the development of monthly business update and control reviews
Provide and communicate weekly and monthly key performance indicators regarding the team's productivity, workload volume and SLA percentages
Recognize and convey to leadership themes and observations, issues either systematic or behavioral that need to be addressed. Isolate root cause and suggest solutions.
Partner with Business Banking Business Units, Controls, Compliance, Audit and Legal to satisfy audit requests, control testing, compliance questions, etc.
Required qualifications, capabilities, and skills
Bachelor's degree
Possesses high attention to detail to quickly and effectively analyze the potential for risk to materialize within existing and new products, processes, features, and flows, as well propose viable solutions.
Strong Executive presence and a thought leader able to influence and advocate for their views/ideas.
Strong influencing and communication skills with all levels of stakeholders including Executive Leadership, building strong partnerships with various teams to help deliver results
Excellent time management and planning with the ability to coordinate multiple tasks simultaneously and independently
Self-motivated and able to work with a high degree of independence
Preferred qualifications, capabilities, and skills
Detailed knowledge of Business Banking and/or Lending products and processes
Previous experience as a resource manager
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
