Job Description:
Bela Brand Bat is looking for a proactive and customer-oriented Customer Support Assistant to join our team in Columbus, OH. In this role, you will play a vital part in ensuring our customers receive the best possible support, helping to resolve their inquiries and maintain their trust in our brand.Responsibilities:Respond promptly to customer inquiries via phone and email, ensuring a high level of professionalism and accuracy.Assist customers with product information, order status, and troubleshooting.Record and update customer interactions in our database with attention to detail.Work closely with internal teams to resolve customer issues and ensure timely responses.Identify trends in customer concerns and suggest improvements to processes or products.Provide follow-up communications to ensure customer satisfaction.
