The Quality Manager is a member of the Plant Leadership Team reporting directly to the Plant Manager.   The incumbent is responsible for planning and directing the activities of the Quality Team and key initiatives for the Cleveland Films Facility .  This role often calls for the derivation and application of new or unique approaches. The Quality Manager will partner with the technical teams to formulate, recommend and direct research and development programs to meet organization needs for the quality improvement and cost reduction of both existing and new products and processes.  The incumbent will facilitate the transfer of technologies throughout various areas of the organization, evaluate new products, review and analyze technical literature and stay current on related issues and technical data. KEY RESPONSIBILITIES: Lead, coach and develop quality team members  to achieve peak performance. Attract, retain and develop high potential talent.Develop and execute a cross functional plan to deliver site quality objectives (claim rate, claim $, claim responsiveness, Customer satisfaction goals, ISO compliance, etc.)Update strategy deployment documents weekly Personally complete lot trace, containment and claim investigation activitiesPersonally lead claim investigationsLead calls with internal and external Customers and suppliersSupport product qualification, manage quality training, create and track metrics for overall rejection rate and continuous improvement for all products that are being tolled for internal customers in the Avery Dennison networkDevelop and improve the off machine inspection and testing plan, and manage inspections, lab testing and calibrationsLead site (internal) Corrective Action processComplete corrective actions for Customers and in response to internal/external auditsProvide on-call quality support; process watching production runs Complete supplier auditsEnter claims to suppliers, request corrective actions and audit the effectiveness of corrective actions.Responsible for Internal and external audit follow-up to gain and maintain ISO and FSC compliance.Become a trained ISO and FSC lead auditor of LGM-NA, and lead 2 audits per yearActively participate in bi-weekly quality meetings to share best practicesComplete Document Change Requests associated with DIV PR, WI, DOC’s.Maintain site document control and training objectivesActively support Management of Change and Temporary Operating Deviation processes for sites.Work with  product design teams to ensure new products meet quality expectations.Instill a quality culture that aggressively identifies and solves quality-related issues.Lead cross-functional project teams & collaborate with all functions, levels of the organization, customers and suppliers. Develop, maintain, and ensure compliance with quality assurance programs, policies, processes, and procedures under ISO 9001:2015. Interact regularly with engineering, manufacturing and commercial functions to establish quality standards for raw material, work in process and finished products and ensure sufficient process capability to consistently meet those standards.Deliver short-term and-long term results in order to develop and maintain the organization's credibility with the business and create opportunities for the function to add greater value to the business.Use business trends and customer needs to develop and manage divisional strategy and create a team operating plan with actionable goals to create competitive advantage.Travel to Customers, supplier, and to support internal audits (10%)
