Join the Fraud Credit Protection Services team that is assisting customers find solutions in one of the world's most innovative banks.As a Fraud Specialist III in Claims Inventory Management, you will be responsible for supporting queues as needed by the business, with focus on specialized and/or Small Functions queues.Job Responsibilities
Work and properly decision customer claims, and take action with minimal supervision
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Demonstrate resiliency and adaptability in a fast-paced environment
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedure s
Required qualifications, capabilities and skills
Minimum 2 year of client service experience
Self-starter with the ability to work both independently and as a team player
Ability to work in remote location without day to day direct supervision
Excellent communication skills, both written and oral
Dependable team player that provides extraordinary service
Exhibit strong interpersonal skills and maintain composure while dealing with difficult situations
Ability to engage with Sr. Leaders in operations and across the salesforce
Ability to multi-task, be organized, adapt quickly to changes, and manage priorities effectively
Ability to adapt to a rapidly changing business and technology environment
Possess strong analytical, problem-solving, decision-making skills, and attentive to details
Proficient in Microsoft Office Suite (Word, Excel and PowerPoint) and Internet/Intranet
Aptitude to learn proprietary software and databases
Ability to collaborate and work across teams
Available to work Monday-Friday, 8am EST- 8pm EST. Operating hours subject to change
Preferred qualifications, capabilities and skills
Financial services and banking industry experience
Fraud prevention experience
Customer claims intake and investigation experience
Bachelor's Degree or equivalent experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
