Summary/Objective The Service Invoicing Specialist is a key contributor to our Service Department with core responsibilities of creating, supporting and facilitating all aspects of customer invoices for all Service related work; may also require peer training and development, backup and support for other members of the Service Coordinator team, acting as a subject matter expert for all Invoicing Accounts and the liaison between Service and Finance/Accounting; ability to process all required customer facing tasks with high quality of completion, and participating in various Invoicing related initiatives.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Perform invoicing functions for billable services in our Service Department including, service calls, and quoted projectsVerify and approve vendor invoices for job related billable materialsVerify and approve invoices for tools and truck stock purchasesResearch, track, and resolve billing/work order discrepanciesSubmit invoices to our accounting department for posting and submissions via designated portalsAcknowledge, verify accuracy and sign customer PO’s, noting PO’s on invoices Handle invoice adjustment requests with Director of Service Operations, Assistant Service Manager, the accounting department and the customerProvide support to the service coordinators and dispatch to ensure timely completion and submission of work orders. Follow Standard Operating Procedures per customer and portal guidelinesGenerate and gather process/system improvement ideas and assist in implementing themBasic analysis of account trends and issuesAssist with documentationAssist with projects as assignedCommunicate with customers, managers and team members on invoicing related issues and needsDevelop reports and spreadsheets as requestedOther duties as assigned.Competencies1.Thoroughness2.Problem Solving/Analysis3.Invoicing/billing4.Processing large volume of work in a timely mannerSupervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis position operates in an office environment.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to read, count and write to accurately complete all documentation. This job also requires the use of computers and office equipment. This position requires occasional light lifting of copy paper boxes, files/file boxes and other office related materials.Position Type/Expected Hours of WorkThis is a full-time position. Standard days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. TravelNo travel is required for this positionRequired Education and ExperienceExcellent attention to detailExcellent interpersonal and communication skillsExcellent attendance and punctualityPrevious experience with invoicing/billingHigh School Diploma/GED 2 or more years in an office work environment Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priorityIdentifies and prioritizes problems accurately, constructively, and in a timely manner and with the appropriate sense of urgencyInteracts and communicates effectively with others across levels and departmentsShifts and adjusts priorities in order to meet emerging needs, able to adapt approach as the requirements of a situation changeUnderstands the importance of their role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customersWorks productively, plans, uses time and resources efficiently, follows through to completion Additional Eligibility QualificationsNone required for this positionWork AuthorizationMeet the criteria to be eligible to work in the United States as indicated on the I-9 formCriminal Background Check, PA Child Welfare clearance and FBI fingerprinting clearance may be requiredAAP/EEO Statement CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
