As a Service Operations Leader here at Honeywell, you will play a pivotal role in guiding and shaping our global Customer Support operations. As the driving force behind our team of Support professionals, you will be accountable for defining and executing strategies to deliver world-class customer service. Your extensive experience in people management and Customer Support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.You will report directly to our Regional Service Operations Manager and you’ll work remotely.In this role, you will impact the success of our Customer Support operations by ensuring the highest level of customer satisfaction. You will guide a team of Support professionals, develop and implement Support strategies, and work with cross-functional teams to drive continuous improvement.KEY RESPONSIBILITIES
Guide a high-performing Customer Support team, providing guidance, coaching to team members
Develop and implement Customer Support strategies and initiatives to enhance customer satisfaction
Manage Customer Support projects, including resource allocation, project planning, and monitoring progress
Resolve escalated customer issues and provide expert assistance in complex cases
Work with other departments to address technical demand and improve service delivery
Travel to customer sites
Deliver reports
Work with the local team of field service managers to support their needs
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.YOU MUST HAVE
Minimum 3 years of experience in the field or in Customer Support Management
Strong technical proficiency
WE VALUE
Basic understanding of contracts and contract growth
Good communication skills to interface with customers
Administrative skills or the ability to show you can juggle multiple tasks
Bachelor's Degree in a related field
People management
Contract Experience
Excellent problem-solving skills
Customer-centric mindset
Project management skills
Team building skills
Adaptability to change
ABOUT HONEYWELLHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a cutting-edge software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNITHoneywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
