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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.This is a full-time remote role open to candidates throughout the United States located in EST.External candidates must reside and work in EST. Internal candidates residing outside of EST that are currently working EST schedules may apply.Hours for this position are Monday-Friday 8:00am - 5:00pm in EST.Job Purpose and Summary:The Care Manager is a member of the Care Team. The Care Manager is responsible for the care management of members that are enrolled in the Dual Special Needs Plan and have limited health conditions. These members are usually stratified as low risk. The Care Manager will work in conjunction with the Nurse Care Manager, Care Coordinator, Transition of Care (TOC) Coach, and other members of the Care Team to improve the member’s health outcomes, address social determinants of health and connect members with community based organizations. The Care Manager will assess member’s needs as well as gaps in care, communicate with the member’s Primary Care Provider (PCP), maintain updated individualized care plans and participate in Interdisciplinary team meetings. Care Managers will be able to identify members who’s needs require clinician involvement and transition members appropriately. Responsibilities:
Responsible for interacting with low stratification members via phone calls, coordinating care, completing, reviewing, and updating assessments and care plans that address problems, goals and interventions.
Based on assessments and claims data creates a care plan for members to follow
Participate as a member of the Care Team during Interdisciplinary Team meetings to discuss the member’s health care needs, barriers to care and explore better outcomes for the member
Identify and link members with health plan benefits and community resources Perform administrative work to maintain skills needed for job duties
Essential Qualifications and Functions:
Regular and reliable attendance
Familiar with community resources & services
Strong organizational skills
Works independently
Maintains professional relationships with the members we serve as well as colleagues
Communicates effectively and professionally verbally and in writing
Proficient with computer systems
Knowledgeable in Microsoft Office Software
Excellent customer service skills
Has a dedicated home work space
Required Qualifications:
3+ years experience in health-related field
2+ years of experience with Microsoft Office applications (Word, Excel, Outlook)
Preferred Qualifications:
CRC, CDMS, CRRN, COHN, or CCM certification
Medicare and Medicaid experience
Managed care experience
Experience working with geriatric special needs, behavioral health and disable population
Knowledge of assessment, screenings and care planning
Bilingual (English/Spanish; English/Creole)
Education:
Bachelors Degree or equivalent experience required
Pay RangeThe typical pay range for this role is:$19.52 - $40.90This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 07/31/2024We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
