Reference #: 1803
OverviewWhen you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly-a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
ResponsibilitiesThe purpose of the Teller position is to provide accurate and efficient processing of members' financial transactions to ensure high levels of member satisfaction and to maintain accurate record keeping of member accounts. This role contributes to sales goal attainment for department and organization goals, primarily by identifying members' product and service needs. Learned established processes and procedures provide a prescribed list of solutions for any member issues encountered.With no budgetary responsibilities, this role provides banking services, facilitates member transactions, promotes Members 1st and its services/customer service and supports general branch office operations and processing. This position has moderate supervision of work and conducts various member account transactions, educates members on Credit Union products and Services, performs balancing procedures and end of day procedures.SKILLS:
Decision making requires the ability to choose from options outlined in established procedures
Normal courtesy and tact
Good communication and interpersonal skills
Thorough knowledge of credit union products, services, policies and procedures
Familiarity with PCs and applicable softwarePREFERENCES:
NoneCORE COMPETENCIES:
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solvingWORKING CONDITIONS/PHYSICAL DEMANDS:
Ability to communicate effectively in English, both orally and in writing
Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Sufficient manual skill for operation of PC keyboard and other standard office equipment.
Ability to stand or sit for extended time periods
Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
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QualificationsRequirements to be considered for Teller I Level: 0-1 year of progressive retail financial or customer service experience
Requirements to be considered for Teller III Level: Minimum of 3 years of retail banking or credit union experience including cash handling, customer service experience, and an understanding of financial services regulatory policies and compliance
Minimum of 2 years of financial experience identifying and promoting products and services to meet member/customer needs
About UsAt Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.Company Culture is at Our CoreIf there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.What WE BelieveOur Missions: WE serve our members, associates and communities through support, empowerment, and meaningful relationships.Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.Company Perks: Quick ReferenceCompetitive compensation with career growth opportunities, job security, annual increases and bonus potential
Nationally recognized 401K with up to 10% company match that helps you prepare for your future
A multitude of benefits and incentives to stay mentally and physically healthy
Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree
Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you
WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
Women in Leadership
Diversity, Inclusion and Belonging
Care Connections
PEER (Peer Experience, Engagement and Recognition)
Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphereJoin a company that grows with you - personally and professionally
Does this position require a valid Drivers License?No
Education LevelGeneral and business knowledge equivalent to a high school diplomaEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
