Product Director, US Oncology Customer Experience & Congress and Conventions Management - 2406218228WDescriptionJohnson & Johnson is currently recruiting for a Product Director, US Oncology Customer Experience & Congress and Conventions Management, located in Horsham, PA.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the worlds most pressing healthcare challenges.We know that the success of our business and our ability to deliver meaningful solutions depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.At Johnson & Johnson, we all belong.This position within the US Oncology Strategy & Operations team, is part of the commercial organization at Janssen Biotech of Johnson & Johnson. This group is responsible for integrated Customer Experience and Congress and Conventions strategy across the portfolio. This role is focused on leading congresses, conventions, program management and building Health Policy Advocacy in support of long-term strategy across the Oncology Franchise, while ensuring that the strategy and execution are reflective and inclusive of the Johnson and Johnson Oncology Portfolio Approach. This role will play a critical role collaborating with the Global Marketing, Global R&D, and US Cross Functional teams including Brand Marketing, Global Strategic Marketing, Sales, Sales training, Business Analytics, Strategic Customer Group, Medical Affairs, North America Pharma affiliates, Alliance Management, Communications, Corporate and Outside vendors to effectively execute key commercial activities.Key Responsibilities:
Reporting to and working in partnership with the Sr. Director US Oncology Strategy & Operations Lead, this individual will lead the Customer Experience and Congress & Conventions Management team and ensure operational excellence related to planning, budgeting, vendor management and internal stakeholder engagement for major Oncology Congresses.
Responsible for overall E2E strategy for the Customer Experience & Congress and Conventions Management team across the Hematology and Solid Tumor portfolio.
Accountable for a consistent congress experience for attendees through all pre-, peri-, and post- congress activities. It will support the International Congress Governance Committee and serve as a Congress Lead in activities such as communications, scheduling and coordination of meeting debriefs, collection of data for performance metric reviews.
Lead conventions team across the Oncology Franchise to ensure that the strategy and execution are reflective and inclusive of the Johnson and Johnson US Oncology Portfolio Approach (including budget ownership and tracking)
Operational Excellence: Accountable for delivery of key operational workstreams and execution of the Congress Excellence Framework. Proactively identify opportunities for innovation and operational improvement, through implementation of new policies, procedures, technology, or other resources that can evolve our current Congress and Convention Playbook, lead updates.
Project Management: Develop and manage planning timelines and action plans in collaboration with cross-functional partners and ensure all deadlines and deliverables are met. Provide thorough and timely communication to internal stakeholders and external partners. Accountable for meeting and events logistics (housing, registration, meeting rooms, calendar invites, everything related to selected congress and conventions).
Cross-functional Coordination: Accountable for collaborating across the matrix and aligning on congress meeting priorities with Global Marketing, Global R&D, and US Cross Functional teams including Brand Marketing, Global Strategic Marketing, Sales, Sales training, Business Analytics, Strategic Customer Group, Medical Affairs, North America Pharma affiliates, Alliance Management, Communications, Corporate and Outside vendors to ensure aligned strategy and execution, identify barriers and execute solutions.
Customer Experience: Responsible for identifying and implementing innovative, industry-leading practices to enable effective, consistent, and impactful customer stakeholder experiences at Key Oncology congresses. This individual will evaluate opportunities to drive innovation and operational excellence in how the US Oncology organization delivers on external engagements. This individual will assess the current tools and resources used to execute key meetings, identify gaps and opportunity for improvement, and lead the evaluation of new or additional resources.
Build Health Policy Advocacy in support of Johnson & Johnson long term strategy with relevant associations.
Evolve the US Oncology Conventions Hub to become and integrated one stop shop for US Oncology
Develop skillset in numerous marketing competencies along with leadership opportunities that help increase exposure to all areas of the business.
Challenging the company and industry status quo to identify and develop new ideas with a future thinking mindset. This is not an exhaustive, comprehensive listing of job functions. May perform other duties as assigned.
QualificationsRequired:
A minimum of a bachelors degree is required. MBA or advanced degree is related field.
A minimum of 8-10 years of industry or corporate agency experience.
Practical knowledge of pharmaceutical marketing that includes FDA regulatory and legal environment and HCC regulations is required.
Highly detailed and organized individual with experience delivering large scale events.
Must be capable of managing multiple events and priorities simultaneously.
Must demonstrate the ability to work effectively in a matrix and unstructured environment.
Must be innovative, proactive, and strong analytically with excellent overall business acumen.
Experience leading continuous process improvement initiatives and best practices sharing.
Demonstrated success solving ambiguous business challenges.
Interpersonal flexibility to effectively interact with a broad range of personnel. Advanced communication and presentation skills required.
Ability to travel up to 35% which may include overnights and weekend travel predominantly domestically with limited international travel.
In person, office collaboration 3 days / week
Preferred:
Knowledge of Totality & ARIBA
Experience in Oncology
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability.Primary Location NA-US-Pennsylvania-HorshamOrganization Janssen Biotech, Inc. (6014)Travel Yes, 25 % of the TimeJob Function Project/Program ManagementReq ID: 2406218228W
