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Job Summary:Unity in Diversity Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.The Role:We have a great opportunity for an Operations Manager for the legendary Fillmore in Philadelphia. The Operations Manager will assist in all areas of Music Hall Front of House operations with a knowledgeable, friendly, and helpful attitude to help ensure a high-quality guest and team member experience.Responsibilities:
Assist in responding to and investigating elevated guest inquiries and or concerns regarding all shows, meet and greet packages and amenities, including Foundry access as well as our VIP program
Manage security and guest services components as it relates to staff and the venue
Work through and correct guest concerns and complaints regarding security related situations
Assist with disciplinary/termination procedures in accordance with all Live Nation Clubs & Theaters guidelines
Ensure that all events, rentals, special events are executed properly, to ensure satisfaction for both guests and clients
Facilitate proper communication and organization in the venue, as well as to and from Home Office
Work with vendors to ensure show-related costs are accounted for
Responsible for settling shows according to Live Nation policy
Analyze information related to each show (such as ticket counts) to make decisions as it pertains to staffing levels, venue set-up, and other operations related items
Assist in investigating venue incidents and collect necessary information for risk management
Investigate guest issues in order to assist in the venue’s response via direct contact or social media
Create very positive guest relations/experiences in a manner that portrays an energetic, sympathetic image of the venue
Responsible for training including new hire preparation and best practices
Maintain positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
Promote positive employee relations including effective delegation of duties and fostering high staff morale
Ensure that all events are executed properly to the client’s satisfaction
Ensure that all opening/running/closing duties are completed according to Live Nation policy
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
Ensure that all policies & procedures with regard to the above are followed according to policy
What You Need:Required:
Working knowledge of: high volume nightclub operations, responsible alcohol service and guest relations
Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
· Responsible Alcohol Awareness Training Certification or Equivalent
Prioritization of duties and effective communication skills
Ability to handle multiple tasks/issues at one time effectively with an upbeat attitude
Read guests in order to anticipate their needs
Turn potentially negative situations into positive ones
Must have some knowledge of food and beverage operations encompassing high volume catering, alcohol service, and restaurant and high end dining
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
Preferred:
Experience in a live music environment
College degree in related field
Philadelphia Guard Card or equivalent certificate
Physical Demands/Working Environment:
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 40 lbs. using proper lifting techniques
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.About UsRecognized two consecutive years by Great Place to Work®, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
