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Summary:
Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells products to help increase sales; makes effort to ensure that customers leave with a good impression of the Company and are likely to return
Responsibilities:
Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with
purchases, suggestively selling and making sure products are available for purchase
Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process; interrupts all
other activity when customer service is needed
Maintains knowledge of products and services offered by the Company and knows how to complete associated
transactions
Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under
the minimum age requirement
Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered
to
Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer
concerns and forwards information to Management as needed
Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and
external areas. Performs light maintenance duties as assigned
Helps ensure equipment is operating correctly. Communicates to Management when maintenance is needed
Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform
policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company
Operations Manual
Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees
and self
Follows and complies with all health and sanitation procedures and adheres to safe work practices
Helps ensure proper stock levels, dating and rotation of all food products and supplies
Attends Company required training programs; assists in training fellow store associates on existing and new training
programs as needed
Provides suggestions for and actively participates in improving sales, margins and execution of
Merchandising/Marketing programs
Reports all time worked, on or off site, for appropriate compensation
Completes other duties, including special projects, as assigned by Management
