Job Title: Claim Resolution Specialist - Bilingual English/SpanishLocation: Columbia, SC (Hybrid)Job Schedule: Flexible, HybridJob Hours: 8-hour shift between 7:30 am - 6:00 pm CST (Openers and Closers Needed)Job Type: Full-time, Flexible ScheduleJob Function: Claims & Customer ServiceLanguages Required: English/Spanish BilingualJob Description:If you're looking for a dynamic and rewarding role where you can use your bilingual skills and passion for helping others, this Claim Resolution Specialist position is perfect for you! Based in Columbia, SC, you'll handle escalated claims and inquiries related to Voluntary Benefits, providing the highest level of customer service and support. As the final point of contact for customers, your ability to de-escalate situations and resolve issues effectively will be crucial.Key Responsibilities:
Respond to escalated claim inquiries and customer concerns through phone, email, and text chat in a fast-paced environment.
Provide accurate information and excellent service, taking ownership of customer issues and seeing them through to resolution.
Utilize problem-solving skills to make appropriate decisions and maintain a pleasant experience for callers.
Efficiently navigate multiple systems to research and resolve inquiries.
Adhere to company policies, regulatory standards, and business processes.
Flexibility to work shifts, including late hours up to 6:00 pm CST, and potential overtime as needed.
Top Skills - Must Haves:
Bilingual in English and Spanish: Strong verbal and written communication skills in both languages.
Customer Service Experience: At least 1-2 years in a high-volume contact center.
De-escalation Skills: Ability to handle escalated situations with confidence and empathy.
Secondary Skills - Nice to Haves:
Experience in Insurance or Claims: Familiarity with the insurance industry is beneficial.
Educational Background : College degree or relevant coursework is a plus.
Education/Experience:
High school diploma or equivalent required.
College degree or pursuing a degree is an advantage.
Why Join Us?
Become part of an organization that values inclusivity and personal growth.
Enjoy flexible working arrangements that cater to your needs.
Join a team dedicated to delivering outstanding service and fostering professional development.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
