The D365 Finance Process Owner/Superuser plays a pivotal role in supporting the successful implementation of new systems (D365) and processes across their site and regional wave. Acting as a key liaison between project teams and colleagues, the Finance Superuser champions change, provides hands-on support during deployment, and ensures smooth adoption of new ways of working.
Day-to-day responsibilities include engaging in business readiness activities, system testing, delivering training, offering post-implementation support, and maintaining clear communication with stakeholders. This role requires a proactive mindset, strong functional knowledge, and a commitment to continuous improvement.
The DRIVE  Finance Superuser is responsible for supporting the delivery of D365 into the entity through all phases of the DRIVE implementation; Business Readiness, Solution Deployment, Early Life Support and ongoing post-implementation support.Key Responsibilities and Outcomes:Change Leadership & Support Act as a change champion, guiding colleagues through transitions and embedding new systems and ways of working.Break down resistance to change and foster a culture of continuous learning and curiosity.Deliver training and support to ensure smooth adoption of new processes.Advocacy & Surge SupportRepresent the needs of teams, customers, and end-users, ensuring their voices are heard throughout the change process.Highlight productivity impacts and uphold operational standards.Provide additional support during peak periods or critical project phases.Technical Expertise & System ProficiencyEngage early in system design and testing to build deep technical knowledge.Become a subject matter expert in the tools and systems being implemented.Support colleagues by sharing expertise and contributing throughout the project lifecycle.Effective Communication & Stakeholder Management Provide timely and transparent updates to all stakeholders.Ensure leadership remains informed of on-the-ground realities and progress.Communicate clearly and confidently across all levels of the organisation.Project Management Support Assist in planning and coordinating deployments, ensuring alignment with project goals and principles.Collaborate with cross-functional teams to deliver successful outcomes.Post-Implementation Support Remain engaged after go-live to monitor adoption and provide ongoing support. Deliver ad-hoc training and contribute to continuous improvement initiatives.
