Scope and general purpose of the role.Responsible for maintaining the Avery Dennison site IT infrastructure.Lead projects which improve infrastructure services while maximizing return on investment. Troubleshoot hardware, software, network and mobile data computer and server problems.Be a technical advisor to management and end users, ensuring the IT equipment or tools provided to the users are in good working condition.Perform routine system maintenance.Maintain accurate IT equipment, software and license inventory in Asset Management Tool.Install, upgrade and replace selected software and hardware products according to Avery Dennison standards.Repair hardware (PCs, MACs, Servers, Network Infrastructure, Telephony) as necessaryWork closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.Assist in implementing best practices, Avery Dennison IT standards and policies that will utilize IT resources more effectively.As needed, provide after-hours support for systems including, but not limited to, issue resolution, customer/core installations, and server monitoring.Ensure support is provided to end users in a professional, courteous, and timely manner.Maintain incident management, problem management, change management, and asset management records in the Ad.a or ServiceNow system.Facilitate delivery of ITIL-related processes (e.g., configuration, change, incident, and problem management)Deliver training on Avery Dennison’s software and computer systems. This can include group presentations, one-on-one training, and onboarding. Perform other duties as assigned.Manufacturing support and project management:Providing technical support to users and other IT staff - firefights, problem resolution, training. Emergency support for business and operating unitsProvide critical support for Priority 1/2 incidentsKEY COMPETENCIES REQUIRED FOR ROLE:. Building Partnership. Coaching. Customer Focus. Decision-Making. Facilitating change. Initiating Action. Planning and Organizing  Communication
