Job DescriptionJob Description/Responsibilities Collect on customers accounts, both past due and proactive collections, by working and clearing UDM Worklist daily. Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately. Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customers account. Recommend accounts for bad debt provision and/or third-party collections. Identify, research, and distribute disputed invoiceso Coordinate with internal departments to ensure they are resolved. Research and resolve short and partial payments. Complete Online billing as required by customers. Submit and Process Credit Memos on Customer Accounts. Process Credit Card Payments. Back-up Credit Analyst as required. Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers. Portfolio management of 400 700 active customers ranging $100-$1M at any given time. Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions and look beyond single solution answers. Sign off on conditional/unconditional lien releases.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements3+ years' experience within collections Associates degree or equivalent experience (5-6 years collections experience) Customer-service orientedo Verbal and written communication skills Display organizational, interpersonal, analytical, and decision making skills Proficient within Microsoft Office, including Word and Excel Strong sense of urgency - ability to accommodate to quick requests Proficiency within SAP software applications nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
