Great company. Great people. Great opportunities.As a Digital Sales Specialist, based out of our Call Center at United Rentals, your primary responsibility is to exceed the expectations of internal and external customers by providing exceptional service and support through email & chat channels driving digital tool adoption and revenue growth. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and company growth.If you would enjoy the advantage of selling for the world's largest equipment rental provider, consider a future with United Rentals. Join us and grow your career as fast and as far as your ambition takes you either in Sales or Operations.Additional duties include the following:
Assist customers with sales and service inquiries through: email, chat & an online ordering platform
Create a positive and consistent customer service experience while reducing customer’s effort
Partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries
Identify and qualify an equipment request to ensure it will meet customer’s requirements
Source requests for various departments and employees
Provide critical support to National Account Managers, Strategic Account Managers and Outside Sales Representatives for customer rollouts
Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures
Other duties assigned as needed
Job Requirements:
High School diploma or equivalent
1-2 years Customer Service Experience
Proficiency in Microsoft applications
Strong verbal skills and ability to speak clearly and articulate
Exceptional relationship-building and customer service skills; Able to constructively manage conflict and respond professionally
Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
Excellent teamwork, time management, efficiency, and communication skills
Excellent organizational skills with heavy attention to detail required
Bilingual preferred
Must be available for the first 3 months "in person/in office" 8am-4:30pm Monday through Friday, for training. After training is completed, this role will work a hybrid schedule of 3 office days with 2 remote days.
Why join us?We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)
Learn more about our full US benefit offerings (http://unitedrentalsbenefits.com/) here.Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
