Are you passionate about travel and enjoy helping corporate clients plan seamless journeys? We’re looking for a dynamic and experienced Corporate Travel Consultant with GDS expertise to join our vibrant team.If you thrive in a fast-paced environment and enjoy creating seamless travel experiences, this could be your next big adventure. What You’ll Be Doing:Must be willing to work in a 24/7 environment, including weekends and rotational shifts.Demonstrate an excellent command of the English language, both written and verbal.Deliver a high-quality customer experience, ensuring strong customer satisfaction (CSAT) scores.Ability to identify both stated and unstated customer needs while adhering to defined quality metrics.Act as a travel consultant, assisting international customers using GDS systems (e.g., Amadeus, Sabre, Galileo) is essential. Manage financial transactions, including processing payments securely in line with verification and compliance policies.Provide tailored travel recommendations and solutions, while adhering to multiple process and client requirements.Handle customer inquiries related to booking changes, cancellations, and other travel modifications efficiently.Maintain strong knowledge of travel products and basic geography to support accurate booking and advisory services.Proactively report potential security concerns or client complaints to management.Effectively resolve customer complaints and issues with a customer-first approach.Offer consultative assistance, ensuring customers receive the most suitable travel options.Adhere to timelines, schedules, and service-level agreements (SLAs) at all times.What You Bring to the Role: A fluent English communicator (spoken & written)Someone who thrives in a 24/7, always-on environment (including weekends & shifts)A customer-first mindset with strong attention to detailAbility to read between the lines and understand customer needsA solution-driven problem solver who enjoys making people happyPassion for travel and creating unforgettable journeys What Makes the Role Exciting:Career growth opportunitiesTraining and development supportExposure to international clients & systemsFast-paced, fun team culture
