OverviewCHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia. We offer the following benefits to support you and your family: On-site childcare with extended hours Care@Work premium account for additional support with children pets dependent adults and household needs Employee Assistance Program (EAP) for you and your family Paid Time Off (PTO) Health/Dental/Vision Insurance Flexible spending accounts Voluntary Protection: Group Accident Critical Illness and Identify Theft Adoption Assistance Tuition Assistance for career growth and development Matching 401(k) and 457(b) Retirement Programs Wellness Program Additional incentives for eligible full time day shift and night shift opportunitiesResponsibilitiesMon-Fri 0800-1600The Imaging Support Specialist is responsible for greeting and assisting all customers arriving in the Imaging Services department. The support specialist will answer all incoming calls and route them to the appropriate departments or Radiologist’s office. This position requires comprehension of a multitude of workflows related to the electronic delivery of customer’s images to physician offices as well as internal departments including Surgery ICU and the Emergency Department. The ability to transfer digital images to hardcopy film as requested is also a requirement as well as digitizing outside film and transferring them to PACS. Occasional transportation of patients to and from Imaging may be required. The specialist must understand utilize and troubleshoot a network of computerized systems for the processing of information archival and retrieval of imaging studies. Rotation of work assignments with varying degrees of complexity is required in a manner that promotes teamwork collaboration honesty respect and confidentiality which reflects the mission and philosophy of Memorial Healthcare System.
Consistently demonstrates by actions excellent customer relations skills to all internal and external customers. Always practices AIDET.
Ensures that correct anatomy sequences are burned to disc.
Find physical records using the medical record number.
Utilizes and maintains “Release of Information” records per hospital policy.
Maintains fluent throughput of customers by communicating via telephone intercom fax machine etc. in a manner that exhibits high quality customer service and communications skills and includes the AIDET philosophy.
Provides coverage for other departmental support positions as needed.
Ability and knowledge to create a reference study in hospitals radiology system for placement of outside imaging from other facilities PACS systems.
Demonstrates knowledge and ability to problem solve/resolves issues with the disc burning system (Rimage) for PACS.
Runs and ensures appropriate distribution of reports as needed.
Demonstrates good judgment in prioritizing data management.
Other duties as assigned by management.
QualificationsHigh School graduate or equivalent requiredPay Range$14.78 - $20.33 /hourWe are an equal opportunity/affirmative action employer.
