Description: The main function of a customer service specialist is to manage communications with customers around their End of Lease experience and work closely with Lease Consultants to assist in managing their portfolio of customers They will serve as an email liaison between the customer and internal company operations. Respond accordingly to email methodology. Participate and contribute to the strong sense of teamwork with Lease Services Organize and send End of lease notification letters to customers Manage Lease Services inbox, both incoming requests and outgoing email notifications of End of Lease options. Work closely with Lease Consultants on any communication needs they have related to customer follow ups Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Research and document customer communications within a CRM along with Excel filesSkills:Customer service, Administrative support, customer support, Accounts receivable, Administration, Collection, Outbound calls, Data entry, Accounting, Accounts payable/receivableTop Skills Details:Customer service,Administrative support,customer support,Accounts receivable,Administration,Collection,Outbound callsAdditional Skills & Qualifications: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to work within Caterpillar’s Values in Action and maintain positive relationships with teammates, coworkers, and customersExperience Level:Intermediate LevelAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
