Description Position Overview: We are seeking a Senior Client Services Representative to join our dynamic team. In this role, you will be responsible for managing and nurturing client relationships, ensuring their needs are met, and delivering outstanding customer experiences. This position requires strong communication skills, attention to detail, and the ability to solve complex problems.Key Responsibilities:
Serve as the primary point of contact for a portfolio of clients, building and maintaining strong relationships.
Understand client needs and objectives, providing tailored solutions and services.
Collaborate with internal teams to deliver exceptional service and support.
Address and resolve client inquiries, concerns, and issues in a timely manner.
Monitor client satisfaction and proactively identify opportunities for improvement.
Develop and present reports on client performance, trends, and opportunities.
Train and mentor junior client services team members, fostering a culture of excellence.
Stay informed about industry trends, best practices, and competitor offerings.
Requirements
Qualifications:
Bachelor’s degree in business, Communications, or a related field.
3+ years of experience in client services, account management, or a related role.
Proven track record of managing client relationships and achieving client satisfaction.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work collaboratively in a fast-paced environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
