NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Senior Staff Engineer within Global Cloud Services, you will play a key role in guiding customers through new platforms. You will be responsible for managing greenfield projects, utilizing new technology stacks, and driving the long-term adoption and optimization of new platforms we are building for Data Center customers. This includes collecting requirements, conducting demos, gathering customer and stakeholder feedback, and meeting project milestones across multiple quarters. With a strong focus on technical relationships and strategic consulting, you’ll ensure successful implementation, while leveraging your expertise to engage with both technical and non-technical stakeholders for measurable customer success. What you get to do in this role:Write and maintain software-defined declarative infrastructure, at scale.Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable.Research and implement new open-source and commercial tools, technologies and methodologiesParticipate in customer onboarding and activation processes to ensure a smooth and effective transition to our platform.Advise customers on best practices and strategies for leveraging our next generation technology to meet their business objectives.Identify opportunities for clients to optimize costs, expand the use of solutions, and drive adoption of new features.Conduct training sessions, workshops, and knowledge transfer sessions to educate clients on the capabilities and features of our technology.Develop and maintain technical documentation, guides, and tutorials to support customers and internal teams.
