Job DescriptionOracle Cloud Infrastructure - Data ScienceTechnical Program ManagerOracle Cloud Infrastructure is the next generation cloud service built from ground up for the most demanding application requirements with diverse performance, reliability, and governance requirements for a variety of customer use cases. We've focused on security, reliability, scalability and flexibility to support existing and future enterprise level large and complex deployments while beating industry performance and pricing standards. We are rapidly expanding our footprint and continuously building innovative solutions.This role is available on the OCI Data Science service team. We are addressing exciting challenges within the AI/ML space. We are building a cloud service for data scientists, machine learning engineers and software engineers to help them every step of the way in their machine learning development and deployment lifecycle.We are specifically looking for a Technical Program Manager to join the OCI Data Science service team. You will work closely with product and engineering counterparts and be responsible for managing complex, cross-organizational programs that impact delivery and operations of the OCI Data Science service.The role of the TPM differs materially from that of a project manager and a program manager. A TPM is able to drive issues beyond what a traditional program manager can do due to deeper technical skills and expertise. Similarly, a TPM can drive projects in more depth vs. a traditional program manager. A TPM possesses skills of that of a program manager, project manager with technical expertise that is relevant to the service. In part a TPM allows a service lead to scale and extend their reach.What You’ll Do
Define and manage programs and processes for software development, operations, and customer support.
Software Development
Project manage engineers using agile best practices
Create and define tasks for engineers to complete
Identify technical and process risks associated with scope of tasks
Operations
Identify gaps in operations of a cloud service
Define and assign technical tasks to reduce coding bugs, increase alarms for all relevant areas of the service, define runbooks and operational improvements necessary
Represent the service architecture and network design of the Data Science service to other technical teams
Using expertise in CICD development, ensure operations and development work synergistically to develop and operate the Data Science service
Manage cloud environments for the entire SDLC (Dev, Test, Preprod, Prod) including capacity management
Customer Support (CS)
Ensure technical support documentation is created, available and current for the OCI customer support engineers
Partner with peers in the CS organization to identify pain points between engineering teams and create plans to mitigate or resolve
Take ownership and drive continuous improvement of ongoing service team programs such as the on-call program, service operations bar, release scheduling.
Act as SME for OCI best practices in technical operations and releases
Identify learning opportunities for the Data Science engineering team
Apply project management best practices to ad hoc projects ranging from new feature development to compliance audits
partner with product management and engineering leadership to define scope of new features and services
plan engineering work including defining, sizing and unblocking engineering tasks
Manage the OCI feature and service release process and receive approvals from central OCI teams
Help drive the scrum and other operational practices of the team effectively to support production cloud services, including creating and maintaining comprehensive project execution related metrics, dashboards and other documentation.
Drive effective teamwork, communication, collaboration and commitment across Engineering, Product Management, Operations, Support, and other key stakeholders to define and deliver complex programs despite competing priorities by having the ability to influence roadmaps and priorities.
Represent the product/team up to the Senior Director level independently and at a higher level with appropriate coaching.
Be the most knowledgeable person in the team about the execution, the trade-offs and the whys behind them.
Ability to explain your team's analyses and recommendations to leadership while discussing the technical trade-offs in product development with engineers and product managers.
Demonstrate flexibility and resilience in response to changing or ambiguous situations, directing changes through appropriate review and approval mechanisms.
Qualifications
2-4 years of experience in developing and operating enterprise programs, ideally having experience driving large infrastructure projects.
Possess a technology background that enables you to understand the complexities of Oracle Cloud Infrastructure.
Possess maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
Have the proven ability to work well with product and engineering teams to establish and maintain our roadmap, set appropriate expectations and ensure our product and services meet our high operational excellence standards.
Hands-on experience with Machine Learning/AI is preferred, but not required.
Have the ability to represent the team and product to all levels within the company and to ancillary support groups.
Experience
Have the expertise to manage complex programs spanning across multiple functionsteams.
Strong knowledge of and implementation experience with various project management methodologies (Agile, Scrum, Waterfall).
Have experience with continuous improvement methods.
Possess strong verbal, written communication skills and be detailed oriented.
Must be willing to work in a fast-paced environment and be willing to adjust to changing priorities while maintaining a can-do attitude.
Be a self-starter and can work independently.
Education
Bachelor’s degree (Computer Science or Engineering) plus 2-4 years of work experience in related industry or equivalent.
ResponsibilitiesManage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $56,500 to $141,300 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
