Customer Service Technician - PT Print (https://www.governmentjobs.com/careers/baytowntx/jobs/newprint/4401307) Apply Customer Service Technician - PT Salary$15.15 - $18.18 HourlyLocation 1 Mary Elizabeth Wilbanks Ave. Baytown, TXJob TypePart TimeJob Number24-00089DepartmentLibraryOpening Date02/22/2024Closing DateContinuous
Description
Benefits
Questions
Job SummaryJoin our Library as a part time Customer Service Technician! In this role, you'll connect with our diverse community, providing friendly and knowledgeable customer service to our citizens. Your efforts will contribute to creating an inclusive and enriching library experience for all patrons. You must be available to work evenings and weekends in this position.The Customer Service Technician p erforms tasks directly involving customer service to the application of standard library routines learned on the job. DutiesWHEN ASSIGNED TO HOMEBOUND:
Searches for materials requested by patrons, recommends substitutions to patrons or purchases to professional staff, and performs readers’ advisory services.
Interacts directly with the homebound public through the drop-off and pick-up of library materials, registers patrons, explains lending rules, executes procedures to assure the return of overdue materials, maintains digital records relating to reader preferences, and educates patrons about digital services.
Interacts directly with the public in executing basic reference services; responds to inquiries, directs readers to research and reading materials, and assists patrons with using the library and its technology, including digital media downloads.
Manages senior outreach programs and represents libraries at community events.
Drives library vehicles. Maintains full responsibility for operation of vehicles in absence of Lead Librarian.
Assists in creating and maintaining Library and book displays.
Performs all other related duties as assigned.
WHEN ASSIGNED TO PUBLIC SERVICE:
Interacts directly with the public in executing basic reference services; responds to inquiries, directs readers to research and reading materials, and assists patrons with using the library and its technology, including digital media downloads.
Searches for materials requested by patrons, recommends substitutions to patrons or purchases to professional staff, performs readers’ advisory services.
Assists in creating and maintaining Library and book displays.
Performs all other related duties as assigned.
WHEN ASSIGNED TO OUTREACH:
Interacts with the public in executing basic reference services; responds to inquiries, directs readers to research and reading materials, and assists patrons with using the library and its technology, including digital media downloads.
Plans and participate in programs and events that promote library service and community engagement.
Works with library and community engagement staff to expand representation at community events.
Works with community organizations to develop partnerships that positively impact the community.
Maintains an outreach calendar and organize supplies for outreach events.
Performs all other related duties as assigned.
Minimum QualificationsREQUIRED:
High School Diploma or equivalent (GED).
Valid driver’s license with an acceptable driving record (must obtain TX driver’s license within 90 days).
One year of related experience in a library or other customer service or community-centered environment.
Knowledge of genres and authors.
Experience with graphics programs.
PREFERRED:
Associates or Bachelor’s Degree from an accredited college or institution.
Bilingual in English/Spanish
Knowledge, Skills and AbilitiesSkills in both oral and written communications, dealing with children and the Spanish speaking public. Knowledge of basic functions of a computer and of library procedures and techniques. Knowledge of Microsoft Office Applications. Effective search engine skills. Knowledge of basic bookkeeping functions. Ability to count and handle money, operate printing equipment, audio-visual equipment, CRT, and the Library van. Must have excellent customer service skills. Ability to get along appropriately with co-workers and the public. Must be available to work evenings and weekends.Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services. Overall Position Strength DemandsLight Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.How to Apply?01 Which of the following best describes your highest level of education completed?
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
None of the above
02
Do you have a valid driver's license with an acceptable driving record? (Must obtain TX driver's license within 90 days)
Yes
No
03
How many years of related experience do you have in a library, or other customer service or community-centered environment?
Less than 1 year
1-2 years
2-3 years
3-4 years
4-5 years
5+ years
None of the above
04
Please describe your knowledge of genres and authors.
05
Please describe your experience with various graphics programs.
06
If you are bilingual in which language are you most proficient?
I am not bilingual
Spanish
Vietnamese
Chinese
French
Urdu
Other
American Sign Language
07
This position requires you to work evenings and weekend. Please acknowledge you agree with this statement by initialing below.
Required Question
AgencyCity of BaytownAddress2401 Market Street Baytown, Texas, 77520 Phone281-422-8281 Websitehttp://www.baytown.org Apply Please verify your email address Verify Email
